Radio Communications Systems Specialist

IMPORTANT NOTICE:
Arlington County requires all applicants to thoroughly complete each section of the application, including prior job responsibilities, duties, and supplemental questions. While you may attach a resume, it will not replace a completed application. Incomplete applications will not be considered. If you have previously applied to this position you must re-apply as the responsibilities have changed to reflect the current needs of the position.

The Department of Public Safety Communications and Emergency Management (DPSCEM) is seeking a Radio Communications Systems Specialist to support and enhance the County's critical radio communications infrastructure. This position plays a vital role in public safety and government agencies, providing reliable, secure, and innovative communications for the safety and well-being of our community.

The Radio Communications Systems Specialist will be responsible for managing, programming, maintaining radio communications systems, supporting system upgrades, and providing technical expertise to internal and external stakeholders. This role is essential for effective incident response, and requires proficiency in system administration, technical support, regulatory compliance, and inter-agency coordination. This Radio Communications Specialist will interact daily with both public safety and non-public safety users to provide exceptional customer service.

Major

Job Duties:

* Develops, implements, and manages radio codeplug configurations and templates for County radio systems and devices;

* Troubleshoots Motorola hardware, firmware, and software issues, including subscriber units, control stations, and vehicular equipment;

* Programs, configures, and maintains Motorola APX, APX NEXT, and legacy Motorola radio devices, including template and codeplug creation;

* Monitors radio and alerting systems and initiates immediate corrective actions to maintain mission critical performance;

* Coordinates installation, testing, upgrades, and maintenance of radio and communications equipment;

* Provides technical support and troubleshooting for radio and communications issues, including in-vehicle installations;

* Serves as technical contact for vendors regarding repairs, upgrades, and projects;

* Collaborates with customers and coordinates interdepartmental efforts to address issues with in-building wireless systems and to represent DPSCEM on internal and external committees and task forces; and

* Ensures compliance with FCC licensing, state, and federal regulations, and maintain system records and reports.

The ideal candidate has proven success collaborating with customers, is a detail-oriented, technically skilled professional with strong problem-solving abilities and a collaborative approach. This individual is motivated to support public safety operations, can work independently and as part of a team, and is committed to continuous learning in communications technology.

Minimums:

* Associate degree in communications, public administration, criminal justice, fire science, emergency technology, or a closely related field; and

* Three (3) years of progressively responsible experience in emergency communications and/or maintaining emergency communications systems.

Substitution:
Additional qualifying experience can be substituted for the education requirement.

Desirables:
Preference may be given to applicants with experience in one or more of the following:

* Motorola radio systems, Codeplug creation and editing;

* Providing technical training and support to end users, including programming and maintaining public safety radio systems;

* Collaborating and working with multiple public safety agencies and external vendors;

* Managing compliance with FCC and other regulatory requirements; and

* Proficiency with MS Office Suite and communications system software, Computer Aided Dispatch (CAD) systems, and using Radio Management and Central software.

Possession of one or more of the following Certifications/Trainings is preferred:

* Completion of Motorola Certified training courses;

* Motorola Radio Management System Certification;

* Virginia Department of Criminal Justice Services (DCJS) Basic Dispatch Certification;

* Criminal Justice Information Systems (CJIS) Security Awareness Training; and/or

* National Crime Information Center (NCIC)/Virginia Criminal Information Network (VCIN) Access.

SPECIAL REQUIREMENTS

Please note:

A complete application will include a resume. Please attach a resume to this application which highlights how your background and experience align with the qualifications and responsibilities of the position.

A pre-employment criminal records check will be conducted. It may include checks of the following: criminal record, driving record, education, professional licensure, and credit history. You may be required to sign a release authorizing the County to obtain your background information.

ADDITIONAL INFORMATION

Work Hours:

Monday - Friday, 8:00 a.m. to 5:00 p.m. Flexible work schedule and…