IT Support Technician II

Do you have an eye for detail and a passion for developing innovative solutions? The IT Support Technician II provides advanced technical support for desktop and laptop computers as well as network equipment. This role includes troubleshooting complex issues, installing software, and maintaining IT infrastructure while delivering white‑glove executive support in a high‑profile environment.

• Deliver white‑glove technical support for executive leadership, ensuring seamless meeting and conference room experiences.
• Diagnose and resolve hardware and software issues with a focus on minimizing disruptions for senior leaders.
• Configure and deploy hardware and software systems tailored to the specific needs of executive users.
• Provide prompt support for network and connectivity issues, particularly in areas frequently used by leadership and dignitaries.
• Maintain and update technical documentation and standard operating procedures with a focus on executive environments.
• Assist in training executive end‑users on optimal use of IT systems and applications.
• Respond efficiently to helpdesk tickets, prioritizing requests from executive leadership and resolving computing issues in a timely manner.
• Oversee conference room technology, proactively maintaining and preparing spaces for high‑profile meetings and events.
• Maintain and update IT inventory and asset management records, ensuring high availability and reliability for executive support needs.

• Associate’s degree in a related field of study or equivalent experience.
• 1+ years of relevant experience; if no degree, a minimum of 3 years of related experience is required.
• Experience utilizing AI tools to enhance troubleshooting and ticket resolution processes.
• Proven experience with supporting corporate leadership desktop support.
• Understanding of AI operations and the ability to assist users in navigating AI systems.
• Intermediate understanding of computer hardware, software, and network troubleshooting.
• Strong communication and problem‑solving skills.
• Customer/solution ownership with a focus on excellence.
• Team‑focused with the capacity for knowledge sharing.
• Written and verbal communication skills with end users.
• Demonstrated customer care philosophy that ensures high customer satisfaction.
• Basic knowledge of current IT technical standards related to computers, printers, network technology, drivers, software troubleshooting, VPN technologies, RSA, Video Teleconference (VTC), and related peripherals.
• Comprehensive troubleshooting skills of industry‑standard hardware and software products/services.

• Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP).
• Experience in a corporate IT environment.
• A+ Certification.
• Technical documentation skills.
• Knowledge of Service Now and its functionality.

• Ability to lift and move computer equipment up to 50 lbs.
• Regularly required to stand, walk, use hands, and reach with hands and arms.
• Working primarily in an office environment; some tasks may require work in server rooms.
• Ability to travel to different office locations as required.
• Ability to work on a computer for prolonged periods.

SNC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 6%, life insurance, 3 weeks paid time off, tuition reimbursement, and more.

To conform to U.S. Government international trade regulations, the applicant must be a U.S. Citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce.

SNC is an Equal Opportunity Employer committed to an environment free of discrimination. Employment decisions are made based on merit without regard to race, color, age, religion, sex, national origin, disability, status as a protected veteran or other characteristics protected by law.