Security Access Control and Alarm Technician

Job Overview

The Security Access Control and Alarm Technician will be the primary point of contact between the Physical and Technical Security Branch (PTSB) and the IT department, handling network requirements for new installations and documenting the specific needs of the PTSB. They will also manage passwords for non-Windows authenticated devices and assist with programming for new office locations.

• Support day‑to‑day operation of corporate access‑control and security hardware, including Istar panels, NVRs, cameras, and alarm panels.
• Perform hardware firmware updates and execute software updates such as critical patches, service packs, and version upgrades.
• Coordinate with IT teams to maintain system functionality during planned and unplanned network outages or infrastructure changes.
• Manage installation projects for security systems, ensuring work aligns with organizational best practices and established standards.
• Review, track, and resolve Service Now incident tickets related to hardware or system issues.
• Work closely with security vendors to schedule service calls, coordinate repairs, and manage procurement activities.
• Provide recommendations on operational procedures and evaluate emerging technologies that may enhance security operations.
• Support new office build‑outs by assisting with programming and configuration of access‑control and security systems.
• Maintain and manage passwords for non‑Windows‑authenticated devices such as Istar panels, NVRs, and cameras.
• Be available after hours to assist with urgent hardware or system issues as needed.
• Travel up to 40% of the time to support installations, maintenance activities, or regional operational needs.

• 3–5 years of Access Control System and Intrusion Detection System experience.
• 3+ years of experience working with Software House CCure 9000, American Dynamics, and DMP systems.
• Hands‑on experience updating firmware and software for panels, NVRs, cameras, and related hardware.
• Demonstrated ability to troubleshoot security systems across complex network environments.
• Experience using Service Now (or equivalent ITSM platform) to manage incident tickets.
• Ability to work independently in a remote environment and meet deadlines without supervision.
• Ability to support early‑morning, after‑hours, and on‑call operational needs.
• Ability to travel up to 40% domestically.
• Eligibility to obtain a Secret security clearance.

• College degree.
• Experience with Service Now ticketing system.
• Experience with AFS Best Practices for installations.
• Experience with Victor hardware.
• Experience with managing and documenting network needs for security installations.
• Experience with procurement processes for security hardware.
• Experience with AFS Information Security protocol.
• Experience with large‑scale corporate security environments.

Base pay range for the following locations:
California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland is $78,600–$160,200 USD. Compensation varies by location, role, skill set, and experience.

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis protected by law. Accenture Federal Services is an equal employment opportunity employer and an affirmative action employer for veterans and individuals with disabilities.

Accenture Federal Services is committed to providing reasonable accommodation for persons with disabilities or religious observances. Applicants for employment in the US must have work authorization that does not require sponsorship of a visa. Candidates currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible. Job candidates will not be required to disclose sealed or expunged records of conviction or arrest.

The Company will not discriminate against employees or applicants who inquire about or disclose compensatory information.