Help Desk Professional

We are seeking a help desk professional with hands‑on experience working in a PC LAN/WAN environment. This position is fast‑paced and requires excellent organizational, problem‑solving, communication, and follow‑through skills. Helpdesk Professionals will be responsible for taking phone calls, answering customer inquiries, diagnosing technical issues, running tests, troubleshooting software and equipment, installing and updating software and hardware.

• Provide quality support to end users, remote workforce, and systems teams.
• Minimize problem resolution time and callbacks and implement end‑user requests.
• Participate in IT tactical plan implementation.

• Experience working at a help desk for a mid‑sized geographically dispersed company (Helpdesk Professional I: 0–2 years of experience).
• Soft skills:
  
  patience, empathy, active listening, sense of urgency, good interpersonal skills, well‑organized, speed and accuracy, creativity and flexibility.
• Windows OS and Active Directory experience.
• Okta Multi‑Factor Authentication (plus).
• Exchange, Office 365 experience (plus).
• Printer installation and configuration experience (plus).
• Windows Server experience (plus).
• Purchasing, receiving, shipping, and equipment management.
• Ability to work with employees at all levels of the organization.
• Requirement to obtain and maintain a security clearance.
• US citizenship required.

High school diploma required.

Full‑Time.

Position requires a security clearance.

Entry‑Level.

On‑site.

We offer competitive salaries commensurate with education and experience. We have an excellent benefits package that includes:

• Company‑paid major medical insurance for employees and family members.
• Dental insurance for employees and family members.
• Vision insurance for employees (employee‑paid for family members).
• Group life insurance.
• Accidental death and dismemberment insurance.
• Travel accident insurance.
• Long‑term disability.
• Short‑term disability (voluntary).
• Supplemental life insurance (voluntary).
• Flexible spending account (pre‑tax deferrals for health‑care expenses).

• Money purchase pension plan – 100% company‑funded defined contribution plan with one‑year entry waiting period, five‑year vesting, and self‑directed brokerage account option.
• Employee stock ownership plan – 100% company‑funded discretionary contribution with one‑year vesting.

Generous paid time off benefits to provide flexibility for rest, recharge, and unexpected events.