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Service Desk Agent — Incident & ITSM
Job in
Arlington, Arlington County, Virginia, 22201, USA
Listed on 2026-06-10
Listing for:
Jimmy Jazz
Full Time
position Listed on 2026-06-10
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Tharros is seeking a Service Desk Agent to support the DHS CISA in Arlington, VA. This role involves providing first-line support for incidents, managing the lifecycle of tickets, and ensuring excellent customer service in a 24/7 environment.
The ideal candidate will have a Bachelor's degree in a related field and extensive experience in service desk operations, with strong skills in customer service and incident management.
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