Cybersecurity Operations Lead

Job

Location: Arlington, VA, US

Date Posted:

Category: Cyber

Subcategory: Cybersecurity Ops

Schedule: Full-Time

Shift: Day Job

Travel: Yes - 10% of the time

Minimum Clearance Required: TS.

Clearance Level Must Be Able to Obtain: None

Potential for Remote Work: _SITE

Description

SAIC is seeking qualified applicants to support a cutting-edge data, analytics, and AI platform. The Cyber Operations Lead is a critical role in the day to day understanding, workflows, and triage of tasking assignments to 10+ cyber teams who are also working with other task areas that handle customer relationships, service portfolio and catalog management, software engineering & development, data/AI engineering, IT systems operations, and use case intake and analytics for DoW enterprise-scale mission objectives expected in Spring/Summer 2026.
Positions are contingent pending contract award.

The work will be performed in Alexandria, Northern Virginia. Some work may be performed remotely, subject to Government approval.

Job Responsibilities:

• Maintain enterprise-wide operational awareness of cyber tasking across 10+ teams by actively monitoring and managing Service Now queues, ensuring ticket accuracy, status integrity, and SLA adherence.

• Serve as the central triage and prioritization authority for incoming cyber work, aligning assignments with mission priorities, team capacity, and operational urgency.

• Provide direct operational reporting to the CISO and government customer, delivering timely status updates, risk identification, and actionable insights on cyber tasking and performance.

• Lead daily operational synchronization efforts, including tracking deliverables, identifying bottlenecks, and escalating issues impacting mission execution.

• Act as a primary coordination point between cyber teams, program leadership, and a 450+ staff environment, ensuring consistent communication and alignment across stakeholders.

• Influence and optimize Service Now workflows and ticketing practices to align with evolving cyber operational processes and executive priorities.

• Oversee knowledge management practices, including development and maintenance of SOPs, process documentation, and operational playbooks.

• Track and analyze operational metrics (e.g., ticket throughput, aging, SLA compliance), providing data-driven recommendations to improve efficiency and service delivery.

Qualifications

• Bachelors & 14+ years of related experience, Masters & 12+ years of experience, or PhD or JD & 9+ years of experience
• Active TS/SCI CI Poly Clearance is required.

Desired Knowledge, Skills, Abilities, and Competencies:

• Advanced proficiency as a Service Now power user, including queue management, reporting, dashboarding, and workflow utilization (limited administrative access preferred).

• Strong understanding of cyber operations functions such as incident response, vulnerability management, and enterprise security operations.

• Demonstrated ability to operate at an SME/lead level with direct exposure to executive leadership (e.g., CISO), including clear and concise reporting of operational status and risks.

• Proven ability to maintain situational awareness and coordinate across multiple teams in a high-tempo, mission-driven environment.

• Familiarity with DoD cybersecurity environments, including exposure to RMF, impact levels (IL2-IL6), and data protection practices.

• Relevant DoD 8140 (or 8570 equivalent) certification required; ITIL Foundation or higher preferred.

SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC's approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government.

Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit  For information on the benefits SAIC offers, see .