Voice Administrator - Secret Clearance

Responsibilities for this Position

Location: USA VA Arlington

Full Part/Time: Full time

Job Req: RQ221705

Type of Requisition: Regular

Clearance Level Must Currently Possess: Secret

Clearance Level Must Be Able to Obtain: Secret

Public Trust/Other

Required:

None

Job Family: IT Infrastructure and Operations

Job Qualifications:

Skills: Data Communication, Networks, Service Now Service Portal, Voice over IP (VoIP)

Certifications: None

Experience: 2 + years of related experience

US Citizenship

Required:

Yes

Voice Administrator - Secret Clearance

Transform technology into opportunity as a Voice Administrator pe what's next for mission‑critical government projects while shaping what's next for your engineering career.

As a Voice Administration, the work you'll do at GDIT will be impactful to the mission of Defense Information Systems Agency Enterprise Transport Management - Next‑Gen (DISA ETM - NG) program at the Pentagon in Arlington, VA.

• Provide Tier II customer support with SNOW ticketing for moves, adds, changes, provisioning, and break‑fix actions.
• Voice System Administrator Team Tier II team member and supporting the 24x7 Operation and Maintenance Staff performing daily activities.
• Provide on‑site support for the Ribbon AS system in support of over 90,000 users.
• Support of SIP based Session Managers, Provisioning Manager, Personal Agent Manager, Media Application Servers, Analog Gateways and Associated Element Managers.
• Interface and monitoring of Cisco Call Manager used for VOSIP system.
• Support for VOIP phones, TDM and SIP Trunking, Voice Mail, E911, and UC features.
• Familiarized with the Ribbon AS PBX and its Element Managers.
• Provide alarm monitoring, scheduling/running of system backups, system upgrades, preventative maintenance, hardware replacement, system troubleshooting, Telephony dial‑plan, and routing changes.
• Work independently and with vendors, identify root cause issues and determine proper problem resolution, collect logs for vendor evaluation.
• Interface with customers, Local Exchange Carrier, local in‑house cabling support, and Ribbon.
• Perform call‑flow evaluation and other duties required to operate, maintain, update, and perform break‑fix actions, trouble ticketing, reporting, and system interface with other telephony switches, VTCs, & ACDs.
• Interface with SNOW ticketing system and escalate system issues to other team leads and members when appropriate.

Security Clearance Level: Active Secret clearance

Experience: 2+ years of related voice administration experience.

Education: Bachelor's Degree in Computer Science, Engineering or a related technical discipline, or equivalent demonstrable work experience in lieu of degree.

• IAT Level II Baseline certification (CompTIA Security+ CE or similar)
• Will be training to achieve a Computing Environmental certification after hire if a candidate does not already possess one.

• Candidate must have the ability to communicate effectively with personnel of various expertise levels
• Solid Customer Support Skills in a high visibility environment
• Problem analysis and problem solving
• Attention to detail and accuracy
• 2 years experience in Voice Administration experience with Voice Switch if not Avaya or Ribbon

Location: Onsite at the Pentagon - Arlington VA

• Growth: AI‑powered career tool that identifies career steps and learning opportunities
• Support:
  An internal mobility team focused on helping you achieve your career goals
• Rewards:
  Comprehensive benefits and wellness packages, 401(k) with company match, and competitive pay and paid time off
• Community:
  Award‑winning culture of innovation and a military‑friendly workplace

The likely salary range for this position is $90,397 - $122,303. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly

Hours:

40

Travel Required:

25-50%

Telecommuting Options:
Onsite

Work Location:

USA VA Arlington

PI

GDIT supports and secures some of the most complex government, defense, and intelligence projects across the country.