Solutions Architecture & Sales Engineering - ServiceNow Security Clearance

Position: Solutions Architecture & Sales Engineering - ServiceNow with Security Clearance
Position Summary:

Aleut Federal is seeking a senior, market-facing technical leader specializing in Service Now platform solutions to drive enterprise workflow and service transformation across U.S. federal environments. This role operates across the full lifecycle - from opportunity shaping and technical solutioning through capture, proposal development, pricing, and post-award delivery assurance. The successful candidate will directly influence technical win strategies while maintaining accountability for delivery execution.

The ideal candidate is a hands-on Service Now architect who can design enterprise workflow solutions, guide platform strategy, and translate Service Now capabilities into measurable operational outcomes. This is a build, sell, and validate role with direct responsibility for growth and delivery success. Core Responsibilities Growth, Sales Engineering & Solutioning
* Lead technical solutioning for Service Now-based federal opportunities, including ITSM modernization, Sec Ops and cyber workflows, and enterprise service delivery.
* Directly influence and help drive technical wins by defining platform-driven discriminators, leading workshops and demos, and translating Service Now capabilities into operational improvements and mission outcomes.
* Partner with Business Development and Capture to shape opportunities pre-RFP and present and defend technical approaches to both technical and executive stakeholders. AI-Enabled Engineering (Required)
* Aleut Federal expects AI to be embedded into all Service Now solutions as a core capability for both growth and delivery.
* Design and implement AI-enabled workflow solutions including intelligent routing and prioritization, predictive service performance, and automated remediation and workflow optimization.
* Leverage Service Now AI capabilities and integrate external AI services where appropriate.
* Implement multi-step AI-driven workflows with human oversight and clear auditability.

* Required:

experience applying AI within workflow or service platforms. Strongly preferred for Senior Principal: delivery of AI-enabled workflow automation in production with measurable outcomes.
* Ensure AI solutions align with federal requirements for security, privacy, transparency, and auditability. Capture, Proposal & Pricing
* Lead and contribute to technical proposal development for Service Now opportunities.
* Author and own complete technical sections, including platform architecture, workflow design, integration strategy, and implementation approach.
* Build BOEs aligned to implementation effort, integration complexity, licensing, and scaling considerations.
* Ensure solutions are executable, cost-aligned, and differentiated. Delivery Assurance & Technical QA
* Ensure alignment between proposed Service Now solutions and delivered implementations.
* Provide technical oversight during platform configuration, integration, and deployment.
* Identify and mitigate risks related to over-customization, workflow inefficiency, and integration challenges. Technical Marketing, Thought Leadership & Industry Engagement
* Develop Service Now-focused solution briefs, capability messaging, and transformation use cases.
* Actively participate in industry events, client briefings, demos, and internal forums and be willing to speak in front of customers, partners, and internal teams.
* Position Aleut Federal as a credible Service Now transformation partner.

Required Qualifications
* S. Citizenship (U.S. Citizens only).
* 7+ years of U.S. federal experience with a Bachelor's degree.
* Recent, hands-on Service Now implementation experience.
* Demonstrated experience architecting Service Now solutions across multiple modules.
* Experience supporting technical solutioning, capture, and proposal development.
* Ability to obtain a Position of Public Trust.

Preferred Qualifications
* Experience with large-scale federal Service Now implementations.
* Experience with advanced modules such as Sec Ops, ITOM, and HRSD.
* Experience integrating Service Now with cloud and enterprise systems.
* Experience implementing AI-enabled workflow automation.
* Active Top Secret…