Voice Administrator - Secret Clearance

Voice Administrator - Secret Clearance

Transform technology into opportunity as a Voice Administrator pe what’s next for mission‑critical government projects while shaping what’s next for your engineering career.

As a Voice Administrator, the work you’ll do at GDIT will be impactful to the mission of Defense Information Systems Agency Enterprise Transport Management‑Next‑Gen (DISA ETM‑NG) program at the Pentagon in Arlington, VA.

• Provide Tier II customer support with SNOW ticketing for moves, adds, changes, provisioning, and break‑fix actions.
• Voice System Administrator Team Tier II team member, supporting the 24×7 Operation and Maintenance Staff performing daily activities.
• Provide on‑site support for the Ribbon AS system in support of over 90,000 users.
• Support SIP‑based Session Managers, Provisioning Manager, Personal Agent Manager, Media Application Servers, Analog Gateways and associated Element Managers.
• Interface and monitor Cisco Call Manager used for VOSIP system.
• Support for VOIP phones, TDM and SIP trunking, Voice Mail, E911, and UC features.
• Familiarity with the Ribbon AS PBX and its Element Managers.
• Provide alarm monitoring, scheduling/running of system backups, system upgrades, preventative maintenance, hardware replacement, system troubleshooting, telephony dial‑plan, and routing changes.
• Work independently and with vendors, identify root‑cause issues, determine proper problem resolution, collect logs for vendor evaluation.
• Interface with customers, Local Exchange Carrier, local in‑house cabling support, and Ribbon.
• Perform call‑flow evaluation and other duties required to operate, maintain, update, and perform break‑fix actions, trouble ticketing, reporting, and system interface with other telephony switches, VTCs, & ACDs.
• Interface with SNOW ticketing system and elevate system issues to other team leads and members when appropriate.

• Security Clearance Level: Active Secret clearance.
• Experience:
  
  2+ years of related voice administration experience.
• Education:
  
  Bachelor’s Degree in Computer Science, Engineering or a related technical discipline, or equivalent demonstrable work experience in lieu of a degree.
• Technical
  
  Skills:
  • IAT Level II Baseline certification (CompTIA Security+ CE or similar).
  • Will be training to achieve a Computing Environmental certification after hire if a candidate does not already possess one.
• Role Requirements:
  • Candidate must have the ability to communicate effectively with personnel of various expertise levels.
  • Solid customer support skills in a high‑visibility environment.
  • Problem analysis and problem solving.
  • Attention to detail and accuracy.
  • 2 years experience in Voice Administration with Voice Switch if not Avaya or Ribbon.

Onsite at the Pentagon—Arlington, VA.

• Growth: AI‑powered career tool that identifies career steps and learning opportunities.
• Support:
  Internal mobility team focused on helping you achieve your career goals.
• Rewards:
  Comprehensive benefits and wellness packages, 401(k) with company match, and competitive pay and paid time off.
• Community:
  Award‑winning culture of innovation and a military‑friendly workplace.

Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.