Help Desk Specialist

Job Summary

JCS Solutions LLC is seeking a Help Desk Specialist to provide phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and serve as the initial point of contact for troubleshooting hardware/software PC and printer problems.

• Join a premier technology firm specializing in innovative solutions.
• Be part of a collaborative, inclusive, and innovative work culture.
• Enjoy tremendous growth potential in a high-performing team environment.
• A robust benefits package:
• Health, dental, and vision insurance
• Life insurance
• Short and long term disability
• Paid time off (PTO)
• 401k retirement plan with employer match
• Annual Professional Development Reimbursement Program
• And more!

• Provide phone and in-person support to users.
• Support users with e-mail, directories, and standard Windows desktop applications.
• Troubleshoot applications developed under the contract.
• Serve as initial point of contact for hardware/software issues.
• Troubleshoot PC and printer problems.

• 2 years of experience in help desk or technical support.
• CompTIA A+ certification.
• Experience with Windows desktop applications.
• Knowledge of e-mail systems and directories.
• PC and printer troubleshooting skills.
• Strong customer service and communication skills.

• Prior experience supporting DoD or DISA end users.
• Active Secret clearance required;
  Top Secret clearance strongly preferred.
• Ability to work on-site at Fort Belvoir, VA.
• CompTIA A+ certification.
• Experience with DoD help desk ticketing systems.
• Familiarity with military network environments and protocols.

All qualified applicants will receive consideration for employment without regard to any protected status protected by applicable federal, state, or local laws.