Joint Operations Lead, Region Services Product Management

Joint Operations Lead, Region Services Product Management

Job :  | Amazon Web Services, Inc.

Join a team that is leading enterprise‑level operations supporting customers utilizing cloud infrastructure and services. AWS Joint Operations is looking for a high‑judgment, experienced expert to lead operational planning and implementation efforts for a national security organization. The Joint Operations Lead will leverage expertise across multiple disciplines gained from supporting national security organizations at tactical, operational, and strategic levels to engage with customer executives and operations teams.

This position integrates AWS plans and in‑flight efforts across multiple teams (sales, operations, and security) to deliver innovative solutions that enhance the customer experience by resolving pain points and streamlining operations.

AWS delivers essential cloud infrastructure and services to customers supporting national security missions globally. Joint Operations transforms how cloud solution providers partner with customers needing enterprise‑level capabilities. We look over the horizon to identify long‑term customer needs and work with AWS teams to build plans to deliver capabilities and solutions.

We establish and maintain close working relationships with our customers' enterprise operations teams to always keep cloud infrastructure and services available.

• Establish close and enduring relationships with enterprise operations customers, serving as the operations liaison for issue resolution when standard practices are insufficient.
• Maintain an enterprise‑level perspective of customer planning and provide operational perspective during solution delivery planning.
• Work with AWS services and infrastructure teams to close gaps and prevent trending issues from reaching critical states.
• Build strategic plans by collecting, analyzing, and identifying customers' major milestones; work backwards from those milestones to build AWS capability and solution roadmaps that internal teams will use to inform resource and delivery plans.
• Leverage continuous‑improvement methods to create innovative solutions that deliver value (e.g., gap resolution or gained efficiencies).
• Translate the voice of the customer across all operational activities to support long‑term needs and advance pain points before they mature.
• Contribute to building the future through innovative products, services, and ideas.

• 5+ years of technical product or program management experience.
• 7+ years of working directly with engineering teams.
• 5+ years of technical program management working directly with software engineering teams.
• Experience managing programs across cross‑functional teams, building processes, and coordinating release schedules.
• Current, active US Government Security Clearance of TS/SCI with polygraph.

• 5+ years of project management disciplines including scope, schedule, budget, quality, risk, and critical path management.
• Experience defining KPI’s/SLA’s used to drive multi‑million dollar businesses and reporting to senior leadership.
• Experience with BCDR plans and exercises.

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

If you have a disability and need a workplace accommodation, please visit (Use the "Apply for this Job" box below). for details.

Base salary range: USA, MD, Jessup – $–$ USD annually; USA, VA, Arlington – $–$ USD annually; USA, VA, Herndon – $–$ USD annually.

Benefits include health insurance (medical, dental, vision, prescription), Basic Life & AD&D insurance, supplemental life options, EAP, mental health support, medical advice line, flexible spending accounts, adoption and surrogacy reimbursement coverage, 401(k) matching, paid time off, and parental leave. Additional benefits are detailed at .