VIP Help Desk Analyst

VIP Help Desk Analyst

Location:

Arlington, VA

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!

• Deliver professional, high-quality services directly to the customer, providing support for new equipment installations and break/fix incidents.
• Provide dedicated support to VIP federal personnel, troubleshooting a variety of technologies while adhering to service level agreements.
• Provide on-site technical support for VIP hardware (laptops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), audiovisual display systems, and wireless technologies.
• Provide IT customer technical support on Microsoft operating systems, M365 Suite, and network services.
• Schedule and coordinate customer desk-side support for the installation of new software or to perform hardware or software break/fix activities.
• Assist with the management of VIP assets, peripherals, and user accounts.
• Investigate and resolve all connectivity issues related to VIP IT equipment.
• Document all changes in the Jira Service Management ticketing system to ensure asset and configuration information is up to date.
• Other duties as assigned.

• Bachelor's degree or higher. Can be substituted for an associate's degree with 2+ years of relevant experience.
• 4+ years of relevant experience.
• DoD IAT Level II Certification is required.
• Top-Secret Clearance with SCI eligibility is required.

• Successfully pass background and drug screening.

• Expert-level troubleshooting skills on Windows Operating Systems (Windows 11) and Microsoft Office products, including M365 Suite.
• Experience supporting VIP staff and Senior Leaders with technology issues.
• Proficiency in using JIRA and Jira Service Management for ticketing and workflow management.
• Experience interfacing with high-level government staff using verbal and written expertise.
• Ability to learn new technologies quickly and adapt to dynamic environments.
• Experience with Active Directory management and administration.
• Ability to develop and implement a proactive approach to identifying and handling potential issues.
• Excellent client-facing communication skills and strong interpersonal and organizational skills.

Broad range of benefits to support professional growth and well-being.

Chenega Corporation and family of companies is an EOE. Equal Opportunity Employer/Veterans/Disabled. Native preference under PL 93-638. We participate in the E-Verify Employment Verification Program.