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Service Desk Agent: Incident Triage & Support
Job in
Arlington, Arlington County, Virginia, 22201, USA
Listed on 2026-06-17
Listing for:
ANALYGENCE
Full Time
position Listed on 2026-06-17
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
ANALYGENCE in Arlington, VA, is hiring a Service Desk Agent to support the DHS CISA. In this critical role, you'll provide first-line support for incidents and technical issues, managing a high volume of requests in a fast-paced environment. The ideal candidate will have at least three years of experience in customer service and be proficient in using Service Desk platforms.
A Bachelor's degree in a related field is preferred, alongside strong communication skills and the ability to work varying shifts. Join us in delivering outstanding service!
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