IT Support Technician II

Job Summary

Do you have an eye for detail and a passion for developing innovative solutions? The IT Support Technician II provides advanced technical support for desktop and laptop computers as well as network equipment. This role includes troubleshooting complex issues, installing software, and maintaining IT infrastructure. The position also requires demonstrated exceptional efficiency and refined attention to detail in delivering white‑glove executive support within a high‑profile environment regularly visited by senior leadership and dignitaries.

Ensure seamless meeting and conference room experiences and maintain a distinguished hospitality standard for all guests.

• Deliver white‑glove technical support for executive leadership, ensuring seamless meeting and conference room experiences.
• Diagnose and resolve hardware and software issues with a focus on minimizing disruptions for senior leaders.
• Configure and deploy hardware and software systems tailored to the specific needs of executive users.
• Provide prompt support for network and connectivity issues, particularly in areas frequently used by leadership and dignitaries.
• Maintain and update technical documentation and standard operating procedures with a focus on executive environments.
• Assist in training executive end‑users on optimal use of IT systems and applications.
• Respond efficiently to helpdesk tickets, prioritizing requests from executive leadership and resolving computing issues in a timely manner.
• Oversee conference room technology, proactively maintaining and preparing spaces for high‑profile meetings and events.
• Maintain and update IT inventory and asset management records, ensuring high availability and reliability for executive support needs.

• Associate’s degree in a related field of study, or 1+ years of relevant experience with relevant experience serving as a substitute for the required educational qualifications; if no degree, a minimum of 3 years of related experience is required.
• Experience utilizing AI tools to enhance troubleshooting and ticket resolution processes.
• Proven experience supporting corporate leadership desktop support.
• Intermediate understanding of computer hardware, software, and network troubleshooting.
• Strong communication and problem‑solving skills, including customer ownership and a drive for excellence.
• Team‑focused with the capacity for knowledge sharing.
• Demonstrated customer care philosophy ensuring high customer satisfaction.
• Basic knowledge of current IT technical standards (computers, printers, network technology, drivers, software troubleshooting, VPN technologies, RSA, VTC, related peripherals).
• Comprehensive troubleshooting skills of industry‑standard hardware and software products/services.

• Certifications such as CompTIA A+, Network+, Microsoft Certified IT Professional (MCITP), or A+ Certification.
• Experience in a corporate IT environment.
• Technical documentation skills.
• Knowledge of Service Now and its functionality.

• Ability to lift and move computer equipment up to 50 lbs.
• Must be able to stand, walk, use hands and reach with hands and arms for prolonged periods.
• Must work primarily in an office environment; some tasks may require work in server rooms.
• Must be willing to travel to different office locations as required.
• Must work on a computer for prolonged periods.

• Medical, dental, and vision plans.
• 401(k) with 150% match up to 6%.
• Life insurance.
• 3 weeks paid time off.
• Tuition reimbursement.
• Other benefits not specified.

• Must be a U.S. Citizen, lawful permanent resident, protected individual as defined by 8 U.S.C. 1324b(a)(3), or must be eligible to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce.

SNC is an Equal Opportunity Employer committed to an environment free of discrimination. Employment decisions are made based on merit without regard to race, color, age, religion, sex, national origin, disability, status as a protected veteran or other characteristics protected by law.