IT Tier 2 Support Technician; DLI-W

Overview

Please note that this position is contingent upon the successful award of a contract currently under bid.

Global in service but local in approach, Nisga'a Tek is committed to high‑quality service to those who defend us. Nisga'a Tek ensures mission assurance and execution for customers and warfighters. Providing intelligence, IT, cyber security, training, logistics, administrative, acquisition, and background investigation services.

The IT Tier 2 Support Technician will serve as a IMO & ISO Representative.

Essential Job Functions:

• Monitors conventional & web applications; assesses knowledge management needs; identifies & obtains required resources; provides oversight, planning coordination w/ Garrison IT requirements; initiates & forwards Requests for Services to the NEC; acts as liaison to the NEC for repair of IT equipment; monitors all common‑user C4/IT baseline services; coordinates backup & archive services.
• The person supports the commander/director/chief for coordination service. It includes advice, planning, & coordination of all IM/IT requirements (business & mission) for their organization.
• The IMO representative assists commander/ director/chief in effectively managing the organization’s IM/IT processes & resources that enable the organization’s business & mission processes.

Necessary Skills and Knowledge:

• Strong analytical and problem‑solving abilities.
• Excellent communication and interpersonal skills.

Minimum Qualifications:

• Associate’s degree from an accredited college or university
  • Substitute w/ 3+ years of experience
• Training, Certifications, EXP, & Clearance Requirements:
  • IAT Level II (CCNA Security/CSA+/GICSP/GSEC/Security+ CE/SSCP) Cert. & applicable CE/OS Cert. & Windows or Apple Cert. Mac Tech.
• Experience providing customer support (tier 1 & tier 2 help‑desk support). The IMO task is to provide requests for service to DOIM.
• Ensure installed IT products are supported by the vendor for security patches to address publicly known security vulnerabilities.
• Secret Clearance

The salary range for this position is $65,029.12 to $73,157.76 annually.

At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax‑deferred savings options, supplementary benefits, paid time off, and professional development opportunities.