Associate Managing Consultant, Advisors & Consulting Services; S&T – Fraud and Authorizations Focus

Title & Summary

Associate Managing Consultant, Advisors & Consulting Services (S&T) – Fraud and Authorizations Focus

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Advisors & Consulting Services team combines traditional management consulting with Mastercard’s rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations.

Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants. The Advisors & Consulting Services group has five specializations:
Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management.

• Drive key client engagements across a range of industries and types of consulting projects, acting as a participant in, and overseeing quality across authorizations, fraud, and chargeback payments projects.
• Work with technology and data to generate key hypotheses and independently structure work streams to address client problems.
• Oversee the day-to-day work of the junior project delivery team to identify creative and useful banking analyses to address client problems, and synthesize analyses into clear, sound recommendations.
• Create effective, impactful storylines and slides.
• Contribute to and/or develop strategies and programs for large, regional, and global clients by leveraging data and technology solutions to unlock client value.
• Manage working relationship with client managers, and act as trusted and reliable partner.

• Develop sound business recommendations and deliver effective client presentations.
• Mentor junior teammates and contribute to the firm's intellectual capital and solution development.
• Lead team and external meetings, and lead or co‑lead project management.
• Grow from coaching to enable ownership of day‑to‑day project management across client projects, and mentor junior consultants.

• Undergraduate degree with work experience in consulting, corporate strategy, business intelligence, business line management, fraud operations management, or product management.
• Experience managing clients or internal stakeholders.
• Advanced Word, Excel, and PowerPoint skills.
• Ability to perform multiple tasks with multiple clients in a fast‑paced, deadline‑driven environment.
• Ability to communicate effectively in English and the local office language (if applicable).
• Eligibility to work in the country where you are applying, as well as apply for travel visas as required by travel needs.
• Ability to travel to client sites on a semi‑regular basis.

• Experience managing tasks or work streams in a collaborative team environment with third parties.
• Strong knowledge of competitive technology capabilities.
• Deep understanding of the payment ecosystem; issuing, acquiring, merchant.
• Understanding of life cycle and account management.
• Exposure specifically in payments and / or retail banking fraud & claims management technology solutions.
• Experience coaching junior delivery consultants.
• Relevant industry expertise.
• MBA or master’s degree with relevant specialization (not required).

• Abide by Mastercard’s security policies and practices.
• Ensure the confidentiality and integrity of the information being accessed.
• Report any suspected information security violation or breach.
• Complete…