MACD Specialist

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost‑effective solutions that drive measurable results.

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DMI, LLC is seeking a PEVS/MACD Specialist
. The PEVS/MACD Specialist will provide specialized support for Prisoner Enrollment and Verification Stations (PEVS) within Mission and Site Support Services under the Service Delivery Line of Business, focusing on maintaining PEVS systems including PCs, fingerprint scanners, flatbed scanners, digital cameras, signature pads, and printers to ensure they are operational and support the Prisoner Operations Division with minimal disruptions. Leveraging expertise in hardware maintenance and diagnostics for PEVS systems, along with proficiency in Tier 2 troubleshooting and repair excluding parts costs, this role conducts diagnostics, attempts repairs and replaces faulty devices with government furnished equipment (GFE), configuring them to maintain service levels.

Installs devices as part of managed services, while handling asset disposition per government requirements and exercising warranty activities for manufacturer‑covered devices.

Strong problem‑solving skills, familiarity with warranty management and vendor coordination, ability to configure, install, and test new hardware and applications for PEVS, combined with experience in MACD processes and excellent customer service skills, enable proactive monitoring, timely on‑site or remote assistance, and alignment with comprehensive IT support goals to maximize productivity across sites.

• Expertise in hardware maintenance and diagnostics for PEVS systems
• Proficiency in Tier 2 troubleshooting and repair
• Familiarity with warranty management
• Strong problem‑solving skills
• Experience with MACD (Move, Add, Change, Delete) processes
• Excellent customer service and communication skills

Background Requirements:
Must possess or be eligible to obtain and successfully complete a Public Trust background investigation and/or a Public Trust clearance.

Citizenship Status

Required:

Must be a U.S. Citizen.

Physical Requirements:

None required for this position.

Location:

On‑Site Arlington, VA.

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together.

• Do What’s Right – We lead with honesty and integrity.
• Own the Outcome – We take responsibility and deliver.
• Deliver for Our Customers – We are relentless about delivering value.
• Think Bold, Act Smart – We innovate with purpose.
• Win Together – We collaborate and celebrate our success.

Benefits include: convenience/concierge services (virtual health visits, commuter perks, pet insurance, entertainment discounts), development opportunities (annual performance reviews, tuition assistance, internal career growth), financial support (generous 401(k) matches, life and disability insurance, financial wellness tools), recognition (annual awards, service anniversaries, referral bonuses, peer‑to‑peer shoutouts), and wellness programs (healthcare coverage, flu shots, biometric screenings).

DMI values employees for their talents and contributions and takes pride in helping customers achieve their goals. Because when we live our values, we all win together.

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. U.S. citizenship may be required for some positions.