Secret NOC Manager

Job Description

We are seeking a Network Operations Center (NOC) Manager to support a large, mission-critical federal enterprise network environment. This individual will lead day-to-day NOC operations, oversee multiple technical teams, and serve as a key point of communication for operational status, incidents, and outages. The ideal candidate is a hands‑on leader with deep Cisco networking expertise who thrives in fast‑paced environments, can balance management responsibilities with technical execution, and is comfortable working directly with government customers in a high‑visibility role.

• Manage a 24x7x365 Network Operations Center supporting the customer enterprise network
• Oversee 10–15 staff across Tier 1 NOC, Tier 2 Network, and Tier 2 Field/Customer Support teams
• Ensure effective network monitoring, alert triage, and outage response
• Review and coordinate Authorized Service Interruptions (ASIs)
• Oversee incident escalation, vendor coordination, and service restoration
• Provide leadership oversight while remaining hands‑on when needed
• Lead daily customer meetings
• Present updates in weekly government status meetings
• Produce and deliver weekly NOC activity and performance reports
• Ensure accurate, timely broadcast communications during outages
• Act as a visible leadership presence and escalation support for operations

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• Active Secret clearance
• 10+ years overall Network/Systems experience
• 5+ years of management experience
• Strong Cisco networking experience (routers & switches)
• Prior NOC environment experience (enterprise-scale preferred)
• Exposure to Windows server environments and basic systems troubleshooting
• Hands‑on network troubleshooting and configuration capability
• Experience with incident response, escalations, and outage management
• Strong customer‑facing and stakeholder communication skills
• Ability to work early hours and operate in a fast‑paced, high‑pressure environment - Experience with Science Logic (network monitoring)
• Experience with Service Now ticketing
• CCNA certification or other Cisco Certifications