Client Service Manager Security Clearance

Position: Client Service Manager with Security Clearance
Responsibilities & Qualifications We are seeking Client Service Manager to join our team supporting the Federal Deposit Insurance Corporation (FDIC) in Arlington, VA. You will be acting as a lead technician in the performance of onsite Support activities, where excellent customer service and professional expertise are required. REQUIRED QUALIFICATIONS Experience
* Five or more years of experience in service delivery and Network hardware and software Configuration troubleshooting.
* Experience with various desktop systems, operating systems, and diverse technical environments. iv. Excellent customer service orientation and verbal communication skills. Experience Supporting Windows Operating Systems, MAC Operating Systems, MS Office, VPN, local and Network printing,
* and mobile device services such as Active Sync. vi. Ability to install Software for and troubleshoot a wide range of Applications. vii. Experience in a financial services environment preferred. Analytical thinking and problem-solving ability
* Proficiency in
• Big Fix
• Bomgar
• SCCM for desktops
• Exchange Online Protection
• Office
365 Advanced Threat Protection
• Windows Defender
• Windows Bit Locker
• IBM MaaS
360
* Demonstrated experience supporting government agencies, customers, or contracts within federal environments. This includes the Intelligence Community (IC), Department of Defense (DoD), Federal Civil agencies, and military organizations. Prior experience supporting the same or similar contract, with an in-depth understanding of the customer environment, requirements, and operational landscape, is highly desirable. Education
* BS/BA in Computer Science, Information Technology, or an equivalent combination of education or experience. Clearance
* Ability to receive a Public Trust clearance RESPONSIBILITIES
* Perform complex installations and Configurations of desktops, laptops, mobile devices, and associated Peripherals and related Software.
* Lead teams in the performance of onsite Updates, Configuration changes, or Software installations. Lead teams in the performance of bulk MACDs.
* Lead technical Support and setup during special events such as conferences. vi. Provide lead technical assistance to End Users. Liaise with and Support Customer VIPs.
* Resolve escalated Service delivery issues, including communicating Service delivery issues to the appropriate internal stakeholders, and Support communications to the field force from the business liaisons regarding Service delivery issues
* Oversee e (5) key areas:
1) Conventional Device Support,
2) Printer and MFD Device Support,
3) Mobile Device Management,
4) MACDs, and
5) Walk Up Kiosk Support. The mission of FDIC's Chief Information Officer Organization (CIOO) is to provide scalable, efficient technology that enables continuous access to data securely. In support of this mission, FDIC established Service Now as an enterprise platform in 2016 and has since implemented six product suites across the Service Now platform. The use of cloud platforms like Service Now is a key component of the FDIC's ongoing IT Modernization Program, which emphasizes accelerated cloud adoption to support mission needs.

The IT Modernization Program is intended to align the FDIC's IT program with key Federal priorities, including the Federal Cloud Smart Strategy. Overview WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

* Location:

Arlington, VA
* Type of environment:
Varies
* Noise level:
Low

* Work schedule:

Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs.
* Amount of Travel:
Less than 10% List of Approved States: AL, AK, AZ, AR, CT, DE, FL, GA, , IN, IO, KS, KY, LA, ME, MI, MS, MO, MT, NE, NV, NH, NM, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, WV, WI, WY. WORK AUTHORIZATION/SECURITY CLEARANCE US Citizen Ability to receive a Public Trust clearance WAGE INFORMATION Target…