VIP Help Desk Analyst

Location

Arlington, VA

VIP Help Desk Analyst

Chenega Military, Intelligence & Operations Support (MIOS) seeks a VIP Help Desk Analyst to support large‑scale government operations by leveraging cutting‑edge technology and contributing to our success. This role requires dedication to professional development and a commitment to delivering high‑quality service.

• Deliver professional, high‑quality services directly to the customer, providing support for new equipment installations and break/fix incidents.
• Provide dedicated support to VIP federal personnel, troubleshooting a variety of technologies while adhering to service level agreements.
• Provide on‑site technical support for VIP hardware (laptops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), audiovisual display systems, and wireless technologies.
• Provide IT customer technical support on Microsoft operating systems, M365 Suite, and network services.
• Schedule and coordinate customer desk‑side support for the installation of new software or to perform hardware or software break/fix activities.
• Assist with the management of VIP assets, peripherals, and user accounts.
• Investigate and resolve all connectivity issues related to VIP IT equipment.
• Document all changes in the Jira Service Management ticketing system to ensure asset and configuration information is up to date.
• Other duties as assigned.

• Bachelor’s degree or higher. Can be substituted for an associate’s degree with 2+ years of relevant experience.
• 4+ years of relevant experience.
• DoD IAT Level II Certification is required.
• Top‑Secret Clearance with SCI eligibility is required.

• Successfully pass background and drug screening.

• Expert‑level troubleshooting skills on Windows Operating Systems (Windows 11) and Microsoft Office products, including M365 Suite.
• Experience supporting VIP staff and Senior Leaders with technology issues.
• Proficiency in using JIRA and Jira Service Management for ticketing and workflow management.
• Experience interfacing with high‑level government staff using verbal and written expertise.
• Ability to learn new technologies quickly and adapt to dynamic environments.
• Experience with Active Directory management and administration.
• Ability to develop and implement a proactive approach to identifying and handling potential issues.
• Excellent client‑facing communication skills and strong interpersonal and organizational skills required.

At Chenega MIOS, we value our team members and offer them a broad range of benefits.