Strategy and Engagement - Customer Engagement Manager; CEM , Public Sector; Educatio

Overview

Description We are seeking a Customer Engagement Manager (CEM) to join our Worldwide Public Sector Sales team, supporting Education and State & Local Government customers. In this role, you will serve as a strategy and customer engagement leader, acting as an extension of senior executive leadership, partnering directly with account teams to accelerate revenue, remove blockers, and build scalable go-to-market solutions that drive AWS adoption across SLG and EDU.

You will leverage voice-of-customer insights and competitive intelligence to develop repeatable frameworks that improve close rates, navigate competitive situations, and position AWS as the preferred cloud partner at scale.

Responsibilities

• Partner with account teams and senior leadership to identify blockers, accelerate deals, and translate strategic priorities into execution. Lead complex, high-impact initiatives that drive SLG/EDU revenue growth, aligning cross-functional teams, influencing external partnerships and customers, and building scalable solutions that proactively address go-to-market gaps. Operate as an extension of senior leadership to make tradeoffs, mitigate risk, and drive innovation at broad organizational scale.
• Strategic Customer Engagement:
  Build and maintain executive-level relationships with key customer stakeholders and own the associated preparation for customer meetings on behalf of your senior leadership.
• Mission-Driven Planning:
  Work backwards from customer mission objectives to develop comprehensive engagement strategies that align AWS capabilities with institutional and state-wide priorities.
• Account Strategy & Growth:
  Partner with account teams to support deal acceleration, competitive positioning, helping remove blockers, that drive adoption, expansion, and long-term strategic value. Develop repeatable strategies (gathered from customer or org-wide patterns) that drive predictable revenue outcomes, reduce deal-by-deal customization, and ensure AWS is positioned to win.
• Executive Communication:
  Prepare and deliver executive briefings, business reviews, and strategic recommendations to both internal and external senior leadership.
• Thought Leadership:
  Drive strategic customer engagement by representing the SLG/EDU organization at industry events, customer forums, executive round tables, and advisory councils, using these platforms to deepen relationships, validate AWS’s value proposition, and shape sector-specific points of view that articulate why AWS is the preferred cloud partner for public sector and education missions. Contribute to the development of messaging, best practices, and market positioning that equip field teams and customers with a compelling “Why AWS” narrative grounded in real-world outcomes.

Qualifications

• 5+ years of professional or military experience
• 5+ years of Go-To-Market, Business Development, Sales, or Consulting experience
• Bachelor’s degree
• Experience developing strategies that influence leadership decisions at the organizational level
• Experience selling enterprise software or cloud-based applications
• Experience leading complex, multi-year initiatives that may be cross-functional and/or span business and technology

Preferred Qualifications

• Master’s degree in business, data science, public administration, finance, engineering, human resources, or related field, or PMP certificate
• Experience interpreting data and making business recommendations across leadership and cross-functional teams

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit (Use the "Apply for this Job" box below).

for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

Learn more about our benefits at .

USA, NY, New York -  -  USD annually

USA, VA, Arlington -  -  USD annually

Company - Amazon Web Services, Inc.

Job : A