Onsite Support Technician, Journeyman

Onsite Support Technician, Journeyman

Category: Service Desk / End User Services

Main location: United States, Virginia, Arlington

Position : J

Employment Type: Full Time

CGI Federal has an exciting opportunity for an Onsite Support Technician within our Intel sector advancing the national security mission through cutting edge technology. You must have a passion for keeping pace with rapidly evolving technology advancements and leveraging your knowledge on a highly collaborative team to deliver state‑of‑the‑art capabilities.

The Onsite Support Technician provides direct, hands‑on technical assistance to users experiencing computer hardware, software, or network issues. Their responsibilities include troubleshooting, resolving problems, installing and configuring equipment, and maintaining IT systems. They act as the primary point of contact for users needing technical support and ensure efficient operation of IT infrastructure at a specific location or multiple sites.

This position is located in USA VA Arlington, and is 100% onsite.

• Diagnosing and resolving hardware, software, and network issues for end‑users.
• Setting up and configuring new hardware and software, including desktops, laptops, printers, and network devices.
• Performing routine maintenance, preventative maintenance, and system upgrades to ensure optimal performance.
• Providing guidance and assistance to users on how to use computer systems and software effectively.
• Maintaining accurate records of support activities, including troubleshooting steps and solutions.
• Identifying and escalating complex issues to the appropriate support teams or specialists.
• Maintaining an inventory of IT equipment and ensuring proper disposal of obsolete or damaged items.
• Effectively communicating with users, remote support teams, and other IT staff to resolve issues and provide updates.
• Participating in IT projects related to installations, upgrades, and system deployments.
• Adhering to company policies and procedures, including those related to data security and confidentiality.

• MUST live within a 50‑mile radius of the Bollston area, Virginia.
• Bachelor’s degree and/or 2 to 5 years of experience.
• TS/SCI with CI Poly security clearance.
• Strong knowledge of computer hardware, software, operating systems (Windows, macOS, etc.), and basic networking concepts.
• Ability to analyze problems, identify root causes, and implement effective solutions.
• Excellent verbal and written communication skills to interact with users and other IT staff.
• Ability to provide a positive and helpful experience for users needing technical assistance.
• Analytical and critical thinking skills to resolve complex technical issues.
• Ability to prioritize tasks, manage time effectively, and meet deadlines.
• Ability to adapt to changing priorities and work in a fast‑paced environment.

Compensation Range: $ - $

• Competitive compensation
• Comprehensive insurance options
• Matching contributions through the 401(k) plan and the share purchase plan
• Paid time off for vacation, holidays, and sick time
• Paid parental leave
• Learning opportunities and tuition assistance
• Wellness and Well‑being programs

Qualified applicants will receive consideration for employment without regard to race, ethnicity, ancestry, color, gender, sexual orientation, religion, disability, veterans status, marital status, and all other protected characteristics required by applicable laws.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at U Please reference the Position  the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. This email address is only to be used for those individuals who need an accommodation to apply for a job.

Emails for any other reason or that do not include a Position  not be returned.

All CGI offers of employment in the U.S. are contingent upon successful completion of a background investigation. Background investigation components can vary depending on assignment and security clearance requirements and may include a credit check. CGI considers qualified applicants with arrests and convictions in accordance with all local regulations and ordinances.

CGI will not disclose or interpret employees’ or candidates’ compensation information in violation of applicable laws. Employees who have access to compensation information of others cannot disclose it unless it is (a) a formal complaint or charge, (b) an investigation proceeding, or (c) required by legal duty.