Security Access Control and Alarm Technician

The Work

• Support day‑to‑day operation of corporate access‑control and security hardware, including Istar panels, NVRs, cameras, and alarm panels.
• Perform hardware firmware updates and execute software updates such as critical patches, service packs, and version upgrades.
• Coordinate with IT teams to maintain system functionality during planned and unplanned network outages or infrastructure changes.
• Manage installation projects for security systems, ensuring work aligns with organizational best practices and established standards.
• Review, track, and resolve Service Now incident tickets related to hardware or system issues.
• Work closely with security vendors to schedule service calls, coordinate repairs, and manage procurement activities.
• Provide recommendations on operational procedures and evaluate emerging technologies that may enhance security operations.
• Support new office build‑outs by assisting with programming and configuration of access‑control and security systems.
• Maintain and manage passwords for non‑Windows‑authenticated devices such as Istar panels, NVRs, and cameras.
• Be available after hours to assist with urgent hardware or system issues as needed.
• Travel up to 40% of the time to support installations, maintenance activities, or regional operational needs.

• 3-5 years Access Control System and Intrusion Detection System experience
• 3+ years’ experience working with Software House CCure 9000, American Dynamics, and DMP systems
• Hands‑on experience updating firmware and software for panels, NVRs, cameras, and related hardware
• Demonstrated ability to troubleshoot security systems across complex network environments
• Experience using Service Now (or equivalent ITSM platform) to manage incident tickets
• Ability to work independently in a remote environment and meet deadlines without supervision
• Ability to support early‑morning, after‑hours, and on‑call operational needs
• Ability to travel up to 40% domestically
• Eligibility to obtain a Secret security clearance

• College Degree preferred
• Experience with Service Now ticketing system
• Experience with AFS Best Practices for installations
• Experience with Victor hardware
• Experience with managing and documenting network needs for security installations
• Experience with procurement processes for security hardware
• Experience with AFS Information Security protocol
• Experience with large‑scale corporate security environments

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience.

Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. () We accept applications on an on‑going basis and there is no fixed Final date to receive applications.

The pay range for the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland is:

$78,600—$160,200 USD

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement. ()

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