User Experience; UX Designer - Senior

Responsibilities

Core job responsibilities:

• Provide strategic recommendations that consider the full range of users’ cross-channel touchpoints, motivations, and pain points.
• Research and understand the user needs, tasks, and goals and lead the creation of relevant artifacts, such as personas and journey maps.
• Visualize the experience through design deliverables such as site maps, user flows, wireframes, visual design comps, and prototypes.
• Conduct user research, such as remote usability testing, card sorting, surveys, heuristics evaluations, interviews, and contextual inquiries.
• Convey the expected experience through supporting documentation, such as user stories, requirements, functional annotations, and design systems.

• 4+ years as a User Experience Designer or a related position.
• Degree in UX Design, Human Computer Interaction, or a related field.
• Aptitude as a hands‑on, strategic thinker who can execute as well as lead.
• Ability to design across devices, from desktop to mobile, and across systems, from browser‑based websites and apps to native apps for mobile.
• Proficient in the execution of design deliverables such as sitemaps, wireframes, design comps and prototypes
• Proficiency with design tools such as Adobe XD, Figma and Sketch.
• Experience with research and usability testing tools such as , , Optimal Sort and Treejack.
• A deep understanding of the end-to-end Experience Design capabilities and how they work together.

• US Citizenship required and the ability to obtain and maintain a Public Trust suitability.