Help Desk Specialist

Job Summary

JCS Solutions LLC is seeking a Help Desk Specialist to provide phone and in‑person support to users in the areas of e‑mail, directories, standard Windows desktop applications, and serve as the initial point of contact for troubleshooting hardware/software PC and printer problems.

• Join a premier technology firm specializing in innovative solutions.
• Be part of a collaborative, inclusive, and innovative work culture.
• Enjoy tremendous growth potential in a high‑performing team environment.
• A robust benefits package:
  • Health, dental, and vision insurance
  • Life insurance
  • Short‑and-long term disability
  • Paid time off (PTO)
  • 401k retirement plan with employer match
  • Annual Professional Development Reimbursement Program
• And more!

• Provide phone and in‑person support to users.
• Support users with e‑mail, directories, and standard Windows desktop applications.
• Troubleshoot applications developed under the contract.
• Serve as the initial point of contact for hardware/software issues.
• Troubleshoot PC and printer problems.

• 2 years of experience in help desk or technical support.
• CompTIA A+ certification.
• Experience with Windows desktop applications.
• Knowledge of e‑mail systems and directories.
• PC and printer troubleshooting skills.
• Strong customer service and communication skills.

• Prior experience supporting DoD or DISA end users.
• Active Secret clearance required;
  Top Secret clearance strongly preferred.
• Ability to work on‑site at Fort Belvoir, VA.
• CompTIA A+ certification.
• Experience with DoD help desk ticketing systems.
• Familiarity with military network environments and protocols.

All qualified applicants will receive consideration for employment without regard to any protected status protected by applicable federal, state, or local laws.