ServiceNow Specialist; Intermediate

About this position

About Saliense

At Saliense, we are committed to fostering a culture of continuous learning and professional growth. Our employees are encouraged to take on challenging and meaningful work, with ample opportunities for career advancement. We offer competitive compensation and benefits, including:

• 20 Days PTO + 40 Hours of Paid Sick & Safe Time
• Health, Vision, Dental, and Life Insurance
• 401(k) with Tiered Match & 100% Vesting
• Parental Leave for Birthing and Non-Birthing Parents
• Professional Development Reimbursement Program

We believe in empowering our team members to achieve their professional goals while contributing to impactful projects that make a difference. Join us at Saliense and be part of a growing organization dedicated to innovation, collaboration, and excellence. Visit  to learn more.

There are many more - connect with us to get a preview of the full benefits package.

About the role

• Saliense is seeking a Service Now Specialist to lead the design, development, and implementation of solutions on the Service Now platform. The ideal candidate will have technical knowledge of Service Now architecture and modules, strong problem‑solving skills, and the ability to work collaboratively across teams to deliver scalable, enterprise‑grade solutions.

This role will required to come onsite 5 days per week in Arlington, VA
. This position requires a Secret clearance to be obtained, so US or Naturalized Citizenship is a requirement.

• Platform Management: Oversees configuration and maintenance of the Service Now platform.
• User Administration: Manages user accounts, roles, and permissions.
• Workflow Automation: Designs and implements workflows to streamline business processes.
• Application Customization: Builds and customizes applications within Service Now.
• User Support: Provides support and troubleshooting for end‑users.
• System Optimization: Monitors system performance and optimizes for efficiency.
• Integrations: Implements and integrates new systems or add‑ons.
• Quality Assurance: Conducts testing to ensure system functionality and quality before deployment.

• Bachelor’s degree from an accredited institution
• Active Secret Clearance or current interim
• IAT Level II certification (Security + or equivalent).

• 5+ years related experience including:
• Proficient in configuring and customizing Service Now modules, including Incident Management, Change Management, and Asset Management etc.
• Skilled in developing automated workflows, forms, and dashboards to align with organizational processes.
• Experience integrating Service Now with enterprise systems such as HR systems, and financial tools.
• Ability to establish API connections for seamless data exchange between Service Now and external platforms.
• Knowledge of Service Now System Administration, including user roles, permissions, and access controls.
• Experience providing operational sustainment support to ensure Service Now remains functional and efficient.
• Skilled in creating real‑time dashboards and generating custom reports for tracking IT service requests and performance metrics.
• Proficient in developing and maintaining a centralized knowledge base for IT solutions, FAQs, and troubleshooting guides.
• Ability to conduct stakeholder training to maximize platform adoption and effective usage.
• Experience developing and maintaining functional and technical documentation for Service Now tools and capabilities.
• Expertise in automating and deploying best practice processes to improve efficiency and reduce manual effort.
• Ability to align Service Now configurations with organizational lines of effort and strategic goals.
• Skilled in increasing process digitalization and enhancing organizational effectiveness through Service Now solutions.
• Experience capturing stakeholder feedback to improve Service Now functionality and user experience.
• Ability to measure the quantitative impact of Service Now solutions on mission objectives.