Associate Director, Digital Learning

SUMMARY

The Associate Director, Digital Learning serves as the product manager, technology innovator and cross-functional collaborator related to NACD’s external education On Demand asynchronous learning offerings. This is not an internal Learning & Development role, but rather a role with revenue goals related to external learning offerings. The Associate Director is the owner of the relationship with our external LMS vendor and the lead for product set-up, launches, administration, reporting and maintenance to serve our member learning needs.

This role will also be leading an RFP and being part of the implementation team for a new LMS in 2027.

This role works cross-functionally with Digital, Technology, Solutions & Innovation (DTSI), Content Leads and/or external partners, Credentialing, Marketing, Member Engagement, and other stakeholders to ensure that all NACD on demand programs and certificates are implemented meeting the standards for customer service, delivery, as well as continuing education credit.

This role manages one instructional designer related to asynchronous course development.

This is a "hybrid" role. The selected candidate will work in our corporate office in Arlington, VA (Tuesdays-Thursdays).

• Maintains an awareness of industry standards as related to education delivery platforms specific to asynchronous learning for external professional development (not internal L&D, K-12, nor university usage).
• Develops and implements plans for new education technology to bring additional educational products to market to meet financial and customer satisfaction objectives including establishing business requirements, understanding client needs, procurement, identifying and implementing on operational requirements such as:
• co-branded partitions for OnDemand partnerships
• partnership opportunities with universities, partners, chapters and other licensing clients
• Identifies process improvements, writes SOPs, and implements measures to streamline efforts, improve productivity, and accuracy via new technology exploration or implementing novel methods using existing technology.
• Executes RFI and RFP process for LMS vendors, makes recommendations for vendors, and contracts with vendors.
• Monitors utilization of contracted licenses with growth in On Demand volume and programs.
• In partnership with Digital, Technology, Solutions & Innovation (DTSI) oversees operational effectiveness and continuity, including:
• manages vendor relationships, routine trouble shooting and software updates
• identifies potential product additions and shares vendor integration roadmaps for incorporation into NACD systems
• provides oversight and technical direction
• plans and executes version control and software updates to education technology platforms
• expands available functionality to align with NACD education strategy

• Troubleshoots and resolves elevated registration, accreditation, and technology use issues.
• Identifies and implements long-term solutions to volume sales processes and course licensing administration.
• Provides regular leadership and coaching to direct reports, to ensure they achieve success in their assigned tasks, goals, and career path.
• Works collaboratively with other departments and content leads to ensure clarity for all communication and online information and to ensure department processes work synergistically.
• Develops, communicates, implements, and maintains standards, processes, roles, and responsibilities, service level agreements, system requirements, and other guidelines for team members.

• Creates key data reports, both regularly scheduled and requested, to allow for strategic decision-making.
• Works with key stakeholders to determine, implement, and monitor program standards and business rules/exceptions.
• Encourages operational excellence and adherence to deadlines and agreed upon timelines.
• Innovates to develop and implement processes and procedures to help enhance the experience for digital learning. Supports and cultivates policies and procedures with a member-first mentality.

• Provides project…