Senior Help Desk Specialist

Job Summary

JCS Solutions LLC is seeking a Senior Help Desk Specialist to provide daily supervision and direction to help desk staff responsible for phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and hardware/software troubleshooting.

• Join a premier technology firm specializing in innovative solutions.
• Be part of a collaborative, inclusive, and innovative work culture.
• Enjoy tremendous growth potential in a high‑performing team environment.
• A robust benefits package:
• Health, dental, and vision insurance
• Life insurance
• Short‑ and long‑term disability
• Paid time off (PTO)
• 401(k) retirement plan with employer match
• Annual Professional Development Reimbursement Program
• And more!

• Provide daily supervision and direction to help desk staff.
• Oversee phone and in‑person user support operations.
• Manage support for e‑mail, directories, and Windows desktop applications.
• Ensure staff serve as the first point of contact for troubleshooting.
• Coordinate resolution of hardware/software PC and printer problems.

• 5+ years of experience in help desk operations or IT support.
• CompTIA Security+ or MCSA certification.
• Supervisory and team leadership experience.
• Experience managing help desk staff and operations.
• Knowledge of Windows desktop applications and troubleshooting.
• Strong communication and problem‑solving skills.

• Prior experience managing help desk operations for DoD, DISA, or DES.
• Active Secret clearance required;
  Top Secret clearance strongly preferred.
• Ability to work on‑site at Arlington, VA.
• CompTIA Security+ or MCSA certification (duplicate – retained for emphasis).
• Experience leading teams in defense IT support environments.
• Familiarity with DoD service level agreements and metrics.

This position is primarily sedentary and requires the ability to perform work at a computer workstation for extended periods of time. The employee is regularly required to sit, use hands and fingers to operate a computer keyboard and mouse, and communicate effectively verbally and in writing.

The role may also require the following:

• Frequent use of a computer, including typing and viewing multiple monitors for extended durations (up to 6–8 hours per day).
• Occasional standing, walking, and moving between work areas or office locations.
• Occasional lifting, carrying, or moving of equipment weighing up to 25 pounds (e.g., laptops, monitors, or peripherals).
• Visual ability to read screens, documents, and system outputs with or without corrective lenses.
• Ability to bend, stoop, or reach as needed to set up or troubleshoot equipment.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

All qualified applicants will receive consideration for employment without regard to any protected status protected by applicable federal, state, or local laws.