User Support Modernization and Automation Lead Job Arlington area,Virginia USA,IT/Tech

Job Description

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.

Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands‑on experience, certifications, industry training and more.

Join us to drive positive, lasting change that moves missions and the government forward!

Responsibilities

The User Support Modernization and Automation Lead will translate customer requirements into detailed system designs, develop and analyze system alternatives to recommend optimal solutions, and define user roles and personas to establish appropriate system access controls.

Create and maintain system models, diagrams, and technical documentation throughout the development lifecycle.

Perform trade studies to evaluate technical options against requirements, develop verification and validation procedures to ensure system compliance, and participate in technical reviews to assess design progress and quality.

Collaborate with cross‑functional engineering teams to ensure seamless system integration, identify and mitigate technical risks, and support the resolution of technical issues throughout the lifecycle.

Implement requirements traceability to verify all customer needs are addressed, conduct system performance analysis to optimize operations, and develop technical specifications for system components.

Evaluate emerging technologies for potential enhancements, support system testing activities, and contribute to continuous improvement of systems engineering processes and methodologies.

Qualifications

8 years of experience in systems engineering for complex technical platforms.
Demonstrated ability to translate requirements into detailed system designs and support integration and documentation throughout the system lifecycle.
Skilled in risk mitigation and performance optimization.
Bachelor’s degree (or an additional 4 years of experience) in IT, Cybersecurity, Computer Science, Information Systems, Data Science, Software Engineering.

Security Clearance

Active TS/SCI with polygraph clearance.

Compensation

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland. The base pay range for this position in these locations is $116,900—$243,100 USD. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience.

Equal

Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement.

Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an affirmative action employer for veterans and individuals with disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women.

Accommodation Statement

Accenture Federal Services is committed to…