Sr. Technical Account Manager, ES - WWPS

Description

AWS Global Services brings together experts from across Amazon Web Services who help customers design, build, operate, and secure their cloud environments. Our services include Professional Services, Training, Certification, Support, and Managed Services, as well as emerging technologies such as AWS Partners, Sovereign Cloud, and the Generative AI Innovation Center. You will join a diverse team of technical experts in dozens of countries and help customers achieve more with the AWS cloud.

The Technical Account Manager (TAM) is a non‑sales, principal technical advisor who becomes the voice of the customer for organizations ranging from start‑ups to Fortune 500 enterprises. You will craft and execute strategies that drive customer adoption of AWS services such as EC2, S3, DynamoDB, RDS, Lambda, Cloud Front CDN, IoT, and Gen/AI. Your technical acumen and customer‑facing skills will enable you to represent AWS within a customer’s environment, lead discussions with senior leadership on incidents, trade‑offs, support, and risk management, and keep customer environments operationally healthy.

The TAM works with appropriate engineers and service teams to see issues through to resolution and must be willing to travel 10% or more as needed.

• Collaborate with engineers and service teams to resolve customer support issues.
• Proactively devise and implement adoption strategies for AWS services.
• Represent AWS in the customer environment and lead discussions with senior leadership about incidents, trade‑offs, support, and risk.
• Provide advocacy, strategic technical guidance, and best‑practice recommendations to keep environments healthy.
• Travel 10% or more as required.

• 5+ years of design, implementation, operations, or consulting with distributed applications.
• 5+ years of technical engineering experience.

• Experience in a 24x7 operational services or support environment.
• Experience as a technical lead in an internal enterprise or external customer‑facing environment.

Salary range: US $ –  annually (Arlington, VA). Compensation includes sign‑on payments, restricted stock units, and a comprehensive benefits package (health, dental, vision, 401(k) matching, paid time off, parental leave, and more). For additional benefit details, see (Use the "Apply for this Job" box below)..

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and require accommodation during the application and hiring process, please visit .

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