Pentagon Operations Manager

Unleash Your Potential

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

The Digital Modernization Group of Leidos currently has an opening for an Operations Manager to work at the Pentagon. This is an exciting opportunity to use your executive leadership and project management experience helping the AFNCR ITS mission. In this mission, we provide support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), Office of the Secretary of Defense (OSD), Joint Chiefs of Staff, and other Air Force activities within the AFNCR missions to include Joint Base Andrews (JBA), Joint Base Anacostia‑Bolling (JBAB), and other geographically separated locations (GSUs), leased spaces, and alternate sites.

The major support areas are: IT Operations and Maintenance;
Plans, Projects, and Engineering. The senior leaders and national defense missions that are supported require that the AFNCR operations never fail, resulting in a fast‑paced, challenging, but also rewarding environment.

The Operations Manager serves as a strategic leader, responsible for directing cross‑functional teams, overseeing comprehensive project life cycles, and managing daily operations in support of the program and customer. This includes critical areas such as networking, field operations, change management, tech refreshment, and routine requirements. The operations manager partners with senior military and civilian stakeholders to understand their strategic objectives and formulate executable project plans to achieve mission success.

This position involves working in a dynamic environment where the ideal candidate will utilize advanced project management methodologies to manage scope, schedule, resources, and risk. This position will also serve as a key advisor and support to the Site Lead, overseeing complex task orders and enterprise‑level initiatives.

• Deliver world‑class information technology services to over nine thousand military, civilian, and contractor customers at the Pentagon, JBA, JBAB, and GSUs, ensuring alignment with overarching DoD mission objectives.
• Direct mission execution in both current operations and future plans by applying proven project management frameworks (e.g., PMI standards). Oversee the full project lifecycle for field services, office stand‑ups, VTC installations, and major technical refreshes.
• Provide direct supervision, mentorship, and strategic guidance to a diverse team of IT professionals. Evaluate performance, manage resource allocation, and foster a culture of accountability, continuous learning, and operational excellence.
• Direct personnel to ensure all work is prioritized, coordinated, documented, and deconflicted. Manage the critical path of multiple overlapping projects to meet strict program requirements and Key Performance Indicators (KPIs).
• Act as the primary liaison during the Daily Operational and Weekly Operations & Intelligence meetings. Communicate complex technical and operational statuses to senior leaders, ensuring aligned priorities and rapid issue resolution.
• Ensure all Service Level Agreements (SLAs) and metrics are consistently exceeded, including response time, ticket closure time, and customer satisfaction rates.
• Proactively identify operational risks and process bottlenecks. Develop mitigation strategies and drive Continuous Process Improvement (CPI) initiatives, making recommendations to stakeholders to ensure exceptional service fulfillment.
• Develop, resource, and oversee execution plans for annual compliance and IT modernization initiatives, such as the technical refresh of approximately 400 workstations, ensuring senior stakeholders are routinely briefed on milestones and financial constraints.
• Demo…