IT Operations Technician

Job details:
Level – Entry;
Job Location – Arlington, VA;
Position Type – Temporary / Part‑time;
Education Level – None;
Salary Range – $20.00 per hour.

This is an entry‑level, temporary, part‑time IT Operations role that supports Eagle Hill’s internal IT team with laptop deployments, technology refresh initiatives, and other high‑volume IT activities. The position is paid hourly and performed onsite at our Arlington office.

• Configure and prepare Windows laptops and other end‑user devices for deployment.
• Assist end users with computer setup, account access, password resets, and system logins.
• Provide first‑level technical support by troubleshooting basic hardware, software, and connectivity issues.
• Install, update, and verify required software and applications.
• Package, ship, receive, and inventory laptops, peripherals, and other technology equipment.
• Maintain accurate asset inventory and equipment records.
• Perform basic device testing and quality assurance prior to deployment.
• Escalate more complex technical issues to senior IT staff as appropriate.
• Follow established IT processes, security standards, and documentation procedures.
• Provide professional customer service while supporting end users.
• Assist with other IT operational and administrative tasks as assigned.

• Must be legally authorized to work in the United States without employer sponsorship now or in the future.
• Familiarity with the Windows operating systems and computer hardware.
• Strong problem‑solving skills.
• Aptitude and interest in learning new technologies.
• Excellent customer service and communication skills.
• Strong attention to detail and organizational skills.
• Ability to follow documented technical procedures.
• Ability to lift and move computer equipment as needed.
• Ability to work onsite during scheduled shifts.
• Flexibility to work variable hours based on business needs.

• Experience configuring Windows laptops or desktop computers.
• Experience providing technical support through a school, internship, campus IT organization, retail technology role, or similar environment.
• Familiarity with Microsoft 365, Active Directory, or endpoint management tools.
• Experience imaging computers or deploying software.
• Experience maintaining IT inventory or asset records.
• Strong interest in pursuing a career in Information Technology.

Eagle Hill Consulting, LLC is an Equal Opportunity Employer.

In compliance with the American with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Eagle Hill Consulting, LLC, please call 703‑229‑8600 or e‑mail ca