Data Operations Customer Support Specialist

Data Operations Customer Support Specialist

Arlington, VA At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company within global Accenture.

Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. Join us to drive positive, lasting change that moves missions and the government forward!

The Data Operations Customer Support Specialist will provide technical support for data-related issues.

• Troubleshoot problems with data access, quality, and availability, collect customer feedback for continuous improvement, and ensure support activities adhere to data security policies.
• Respond to and resolve customer tickets related to data services, diagnose complex data-related problems, and coordinate with technical teams for issue resolution.
• Develop and maintain knowledge base articles for common data issues, create and update documentation for data services, and train users on data access and utilization.
• Monitor data service health and performance, track and report on support metrics and customer satisfaction, and identify patterns in support requests to drive improvements.
• Participate in change management processes for data services, communicate service disruptions and maintenance activities to users, and collaborate with data engineering teams to enhance service reliability.
• Establish support procedures and escalation paths, implement proactive monitoring to identify potential issues before they impact users, and maintain awareness of the data platform roadmap to prepare for supporting new features.

Must have:

• Candidates must meet one of the following three areas:
• Advanced Degree:
  Bachelors degree in one of the following fields:
  Computer Science, Cybersecurity, Data Science, Information Systems, Information Technology, or Software Engineering.
• Equivalent Training:
  Completion of one of the following accepted training programs:
• M09DS
  J1
• A-531-0021
• A-260-0061
• A-260-0100
• A-202-1304
• W-101-0111
• A-150-2300
• A-102-0116
• A-102-3132 (ISCRS)
• A-113-0205
• A-113-0175
• A-113-0018
• A-113-0382
• A-113-0027
• A-113-0383
• A-113-0175
• A-113-0202
• A-113-0233
• A-531-0150
• A-531-0100
• A-150-2300
• Technical Support Specialist (Intermediate) Playlist
• 4 years of experience providing technical support for data operations in complex environments.
• Demonstrated expertise in troubleshooting data issues, customer service, documentation, and knowledge management
• Must meet DoD 8140 requirements

Security Clearance:
Active Secret, Top Secret, TS/SCI, or TS/SCI with Polygraph clearance required, depending on position

The pay range for the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland is: $78,600 - $160,200 USD

Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement. Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an Affirmative Action Employer for Veterans and Individuals with Disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women.

Requesting An Accommodation Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you are being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are…