IT Help Desk Intern

IT Help Desk Intern

Hours Per Week:
Approximately 35 hours per week (standard business hours are 9:00 AM–5:00 PM). Schedules are flexible to accommodate current student class commitments.

Approximate Duration:
May 2026 through early/mid-2027. Internships may last up to 11 months from the start date.

Hybrid

Work Schedule:

Interns are expected to work onsite Monday through Wednesday, with the option to work remotely on Thursday and Friday.

Basic Function of the Position:
The IT Help Desk Intern provides hands-on, in person technical support to staff across a multi floor office environment. Reporting to the Manager of Information Technology, the intern is the primary onsite contact for day-to-day IT issues, workstation setup, hardware distribution, and desk moves. This is a physically active role requiring regular movement throughout the building, including transporting equipment between floors and crawling under desks to connect and organize cabling and hardware.

• Execute employee desk moves by physically relocating monitors, docking stations, laptops, and peripherals between offices and floors.
• Set up and tear down complete workstation configurations, regularly working under and around desks in tight spaces to route cabling and connect hardware.
• Diagnose and resolve hardware and connectivity issues onsite, swapping defective equipment as needed.
• Distribute IT peripherals to staff and monitor inventory levels.
• Provision and configure laptops for new employees.
• Troubleshoot common software, audio/video, authentication, and display issues at the user's workstation.
• Support conference room AV equipment and meeting technology.
• Assist with employee onboarding and offboarding tasks.
• Document procedures and maintain task tracking.
• Must be able to lift and carry equipment up to 30 lbs., crawl under desks, kneel, bend, and stand/walk frequently across multiple floors.

Work Experience:

• No prior professional IT experience required.
• Experience with computer hardware setup or any customer facing support role is a plus.

Education and Knowledge/Skills/Abilities:

• Currently pursuing a degree in Information Technology, Computer Science, Cybersecurity, or a related field.
• Comfortable with Windows troubleshooting, common hardware components, and Microsoft 365 applications.
• Strong interpersonal and written communication skills.
• Self-directed problem solver who can triage issues independently and knows when to escalate.
• Reliable, punctual, and physically able to perform the demands of a fully onsite, physically active IT support role.

Additional Information:

• Travel to CES 2027 is required.
• PAID Internship.