User Experience Design Manager

Title and Summary

User Experience Design Manager

Mastercard Digital Labs is looking for brilliant and passionate user experience designers to join its customer-facing global innovation services team, Digital Labs. Mastercard Digital Labs is a rapid prototyping, piloting, and innovation design services team, working with Mastercard’s global customer base of Fortune 500 companies, and spanning all aspects of global commerce. Our team actively integrates AI tools and emerging technologies into our design workflows, pushing the boundaries of how we ideate, prototype, and deliver innovative experiences.

• Travel 15–20% of the time with a team of engineers and creatives to deliver innovation events at client sites across the US, and occasionally internationally.
• For each event, work to understand the client and their customer, the problem to be solved, and decide on the best design approach. Create sketches, flows, wireframes, visuals, and/or hi‑fidelity prototypes as needed to collaboratively design with the client and the Digital Labs team, exploring how AI‑generated content, assets, and prototyping tools can enhance speed and quality.
• When not traveling, prepare for upcoming events by researching and prepping materials, and wrap up completed events by finalizing deliverables, leveraging AI tools for research synthesis, content generation, and rapid visual exploration.
• Support longer‑term engagements such as UX expert reviews, detailed diagnostics and heuristic assessments, design iterations and prototyping for concept and user experience testing, and pilot build‑outs.
• Contribute to the team’s adoption of AI by identifying new tools, sharing best practices, and helping establish workflows that responsibly integrate AI into our design process.

• Experience in a UX Designer role, preferably with mobile applications.
• Experience presenting designs and explaining design decisions to stakeholders and clients.
• Experience working closely with developers and product owners and ability to drive consensus among differing viewpoints.
• Ability to work quickly and independently, and to accept feedback, direction, and shifting priorities graciously.
• Experience with design thinking or other innovation/user experience design and ideation methodologies and techniques, including facilitating design exercises a plus.
• Experience creating and/or using a variety of design artifacts, such as personas, journey maps, user flows, scenarios, storyboards, sketches, and wireframes.
• Experience with common UX design and prototyping tools such as Figma, Sketch, Adobe Creative Suite, etc.
• Familiarity with AI‑powered design and productivity tools such as ChatGPT, Copilot, Claude, or similar platforms for content generation, image creation, and workflow automation.
• Curiosity and willingness to experiment with new AI tools and integrate them into everyday design practice.
• Strong visual design skills and a passion for creating compelling, intuitive, and beautiful interfaces.
• Experience with print design, illustration, and/or visual identity a strong plus.
• Experience in both start‑up and corporate environments a plus.

• Abide by Mastercard’s security policies and practices.
• Ensure the confidentiality and integrity of the information being accessed.
• Report any suspected information security violation or breach.
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job‑related knowledge, skills, and experience.

Mastercard benefits for full time (and certain part time) employees generally include insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks of new parent leave and up to 20…