Service Catalog Manager

Job Description

The Service Catalog Manager will develop, document, and maintain the Service Catalog, ensuring all service descriptions, SLOs, and pricing (if applicable) are up to date and accurate. This person will work with technical and business teams to add new services and update existing ones in the catalog as the Client System evolves. The Service Catalog Manager will oversee the service catalog's operational content, including the creation and maintenance of service level agreements, operational level agreements, and user-facing documentation.

They will coordinate lifecycle updates within the catalog, support catalog management tools, and help ensure that the catalog aligns with both user and program needs. Additionally, the Service Catalog Manager will promote catalog awareness alongside the communications team and remain informed about catalog management and ITSM best practices.

• Bachelor’s degree (or 4 years of additional equivalent experience)
• Minimum 4 years of experience maintaining IT service catalogs in enterprise settings
• Skilled in documenting service offerings, updating catalog content, and supporting catalog management tools

• Active Top Secret clearance

$86,400—$176,200 USD for the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland.

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement.

Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an affirmative action employer for veterans and individuals with disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women.