Sr ProServe Account Executive , NAMER RTL​/CPG

The Amazon Web Services Professional Services (Pro Serve) team is seeking a dynamic Pro Serve Account Executive (PAE) to join our team at Amazon Web Services (AWS). In this role, you'll be responsible for engaging new and existing customers in the Retail and Consumer Packaged Goods (CPG) space with transformative projects involving IT Strategy, distributed architecture, and hybrid cloud operations. You'll work closely with Pro Serve Cloud Architects, Engagement Managers, and Delivery Consultants to drive customer success and business growth.

As Pro Serve's customer facing relationship owner you'll be primarily focused on understanding and defining business outcomes for customers by building trust, identifying applicable AWS Professional Services offerings, and creating proposals and securing customer signoff of SOW's. Following project launch, you will stay connected with the customer to ensure we are delivering the agreed customer business outcomes (CBO) as outlined in the SOW.

Your experience in selling services within the technology/consulting sector — particularly to retail and CPG organizations — will equip you with the ability to translate technical concepts into business value for customers. You will demonstrate proficiency in business development, executing sales methodologies and managing CRM systems coupled with strong analytical, problem-solving, and project management abilities. PAEs performance will be measured against key metrics including but not limited to Revenue, Billable Bookings, and customer satisfaction (CSAT).

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption.

We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.

• Leading business development efforts by engaging customers and driving high‑value engagements
• Collaborating with Amazon Global Sales (AGS) representatives to ensure a coordinated approach for key accounts
• Creating proposals, securing customer sign‑off on Statements of Work (SOWs), and ensuring successful project delivery
• Monitoring ongoing projects to ensure delivery of agreed CBOs and maximize revenue potential
• Advocating for customers while balancing AWS business objectives

This customer facing role may require up to 50% travel to customer sites.

• 5+ years of technology sales or account management experience
• Experience with sales targets, business development, and driving customer satisfaction
• Experience with cloud technologies and IT strategies

• Experience with communication, presentation, and negotiation
• Experience in direct sales or business development in software, cloud or SaaS markets selling to C-level executives
• Experience in solving complex business challenges by delivering accurate and timely financial models, analysis, and recommendations that have a proven impact on business (e.g., financial savings, operational improvements, or customer benefits), or experience applying key financial performance indicators (KPIs) to analyses
• Knowledge of AWS services
• Experience in problem solving and delivering results
• Experience with consumer brands and experience design, and a passion for storytelling

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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