Knowledge Management Specialist

Knowledge Management Specialist | IT Functional SME (Jr.)

The IT Functional SME (Jr) is responsible for assisting in the analysis, development, implementation, and maintenance of functional IT solutions within the organization. The IT Functional SME (Jr) will collaborate with cross-functional teams to gather and document requirements, perform system testing, and provide operational support for existing systems. This role requires strong analytical and problem-solving skills, as well as a solid understanding of business processes and technology systems.

IT technical writing experience is preferred, as well as a familiarity with Knowledge Management systems and processes.

Responsibilities:

• Technical Documentation
  - Collaborate with business stakeholders and end-users to understand their requirements and translate them into functional documentation. Document requirements, user stories, use cases, and process flows to ensure clear communication and alignment between functional business and IT teams.

Requirements:

• 2 years IT experience
• Associates degree or higher
• IAM I or higher (Sec+, CAP, CND, Cloud+, or equivalent)
• Secret clearance

Preferred:

• Strong tech writing background
• Familiarity with Knowledge Management systems
• Familiarity with AWS Cloud technologies
• Strong analytical and problem-solving skills with attention to detail
• Experience in system testing and quality assurance
• Familiarity with software development life cycle (SDLC) principles
• Ability to multitask, prioritize, and manage time effectively
• Excellent communication and interpersonal skills
• Proactive and self-motivated with a willingness to learn and adapt to new technologies

System Analysis and Design
- Assist in analyzing existing systems and business processes to identify opportunities for improvement and optimization. Participate in the design and development of functional IT solutions that align with business objectives. Collaborate with development teams to ensure the technical feasibility and implementation of functional requirements.

System Testing and Quality Assurance
- Develop test plans and test cases based on functional specifications to ensure the quality and reliability of IT solutions. Execute test cases and perform system testing, including functional, integration, and regression testing. Identify and document defects, track their resolution, and participate in defect triage meetings.

User Support and Training
- Provide user support and troubleshooting assistance for IT systems, responding to inquiries and issues promptly and professionally. Assist in the creation and delivery of end-user training materials and documentation. Conduct training sessions to educate end-users on system functionalities and best practices.

Collaboration and Communication
- Collaborate with cross-functional teams, including analysts, developers, TA leads, and stakeholders, to ensure effective successful delivery. Communicate progress, issues, and risks to the project team and management in a clear and timely manner. Actively contribute to meetings, discussions, and knowledge-sharing sessions within ONR.

*** Saliense Consulting LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.