DevOps Engineer; ServiceNow

Dev Ops Engineer (Service Now)

Imagineeer, LLC Arlington, Virginia, United States

Imagineeer is a fast-growing SBA 8(a) Small Disadvantaged Business headquartered in Arlington, VA, delivering federal AI modernization across health, defense, homeland security, and transportation. We design, test, and deploy secure, AI-ready systems that move agencies from pilots to production without breaking governance, compliance, or mission continuity. Our Mission Studio model creates shared environments where policy, data, security, and operations come together.

We are capability-driven and competitive by design, not program-dependent. Our leadership has operated inside the federal systems we now transform, bringing institutional knowledge that accelerates delivery and reduces risk. If real delivery motivates you more than slides, and you want your work to compound across programs and agencies, Imagineeer is growing and we are building the team to match.

Imagineeer is seeking a Dev Ops Engineer with strong Service Now development and administration expertise. This role combines Dev Ops engineering practices with hands-on Service Now platform ownership — building, configuring, and automating workflows using low-code/no-code tools and APIs to support federal cybersecurity and IT service management operations.

• Design, develop, and maintain Service Now applications, workflows, and integrations using low-code/no-code tools (Flow Designer, App Engine Studio, Workflow Studio)
• Administer the Service Now platform, including instance configuration, user/role management, ACLs, and module setup
• Build and maintain CI/CD pipelines for Service Now application development and deployment (update sets, application scopes, source control integration)
• Develop and manage REST/SOAP API integrations connecting Service Now with other enterprise systems
• Support ITSM, ITOM, and/or Sec Ops module configuration and enhancement, as applicable to contract requirements
• Automate platform operations and reporting to improve system reliability, security posture, and operational visibility
• Collaborate with cybersecurity and IT teams to align Service Now development with federal security and compliance requirements (NIST, FISMA)
• Troubleshoot platform issues, manage upgrades/patches, and maintain instance health and performance
• Partner with Program Management and technical leads to support contract deliverables and documentation

• 6–10 years of experience in Dev Ops engineering, with demonstrated Service Now development and administration experience
• Strong hands-on experience with Service Now low-code/no-code tools (Flow Designer, App Engine Studio, or similar)
• Proficiency building and consuming REST/SOAP APIs for system integrations
• Experience with CI/CD tools and Dev Ops automation practices applied to Service Now application lifecycle
• Ability to obtain and maintain Public Trust clearance
• Strong written and verbal communication skills; ability to work effectively in a fully remote, distributed team environment

• Service Now Certified System Administrator (CSA)
• Service Now Certified Application Developer (CAD)
• Prior experience supporting federal government contracts
• Familiarity with federal cybersecurity frameworks and compliance requirements
• Experience with Service Now ITOM or Sec Ops modules

Employment for this position is contingent upon the candidate being a United States citizen and having the ability to successfully obtain and maintain a Public Trust clearance, in accordance with applicable federal regulations. All hiring decisions will be made in compliance with applicable federal, state, and local laws and regulations.

We are an Equal Opportunity Employer and do not discriminate in employment decisions on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local laws. All employment decisions are based on business needs, job requirements, and individual qualifications.