Director, IT PMO - Segments

The Director, PMO Segments is responsible for leading a centralized enterprise Program Management function across Insurance, Center Well, Corporate, Digital and Growth.

This role reinforces standardization of delivery governance, tooling, and execution practices across highly technical and cross-functional environments, enabling scalable, secure, and high-performing platforms.

The Director unifies PMO capabilities into a cohesive model that enhances delivery consistency, transparency, and risk management across enterprise technology services while driving successful delivery of program and project scope for our technology and business customers.

The Director assembles and leads project teams, identifies appropriate resources needed, and ensures timely completion of projects within budget. Actively manages stakeholder partnerships and mitigates risks. Familiar with various delivery methodologies (PMI, SAFe, Agile delivery, LPM, etc.). Understands and supports the role and function of each team member to effectively coordinate team activities. Oversees the interdependencies and integration of interrelated projects and sets strategies for program execution to deliver long-term business value.

• Ensure program and project governance for all segments, including compliance, audit readiness, and delivery standards.
• Champion and ensure consistent program and project execution frameworks across Agile, Product & Dev Ops, and traditional PM models.
• Drive PMO maturity and operating model standardization across infrastructure, platform, operations and cybersecurity domains.
• Demonstrate adaptability and curiosity in the face of ambiguity and change.

• Provide oversight across domains, including:
  • Insurance (Medicaid, Medicare, Carelus, Claims, Product & Billing, Provider, Enrollment & member)
  • Center Well
  • Military
  • Digital
  • Corporate
  • Growth
• Manage interdependencies across complex programs and ecosystems to ensure aligned and predictable delivery.

• Reinforce tooling strategy across shared technologies.
• Drive an AI-first mindset across the entire PMO.
• Drive integration between PPM, Agile, Dev Ops, and operational tooling.
• Enforce data governance, KPIs, and reporting standards to enable real-time delivery insights.

• Deliver executive-level reporting.
• Provide visibility into capacity, financials, risks, dependencies, and delivery performance.
• Escalate and mitigate risks impacting platform stability, scalability, or regulatory compliance.

• Partner with segment leaders, business leaders & product owners, engineering & technology leadership, cybersecurity leaders, platform & data teams, portfolio management & finance, technology operations leaders.
• Influence adoption of enterprise governance standards, tooling, and delivery discipline.

• Lead a large team of contractors and employees.
• Demonstrate high Emotional Quotient (EQ) and strong leadership skills.
• Build capabilities aligned to modern engineering and platform delivery models.

• Masters degree.
• 8+ years of leadership experience in a medium to large corporate technical environment, with oversight across diverse segments including healthcare insurance, technology operations, and clinical operations.
• 4+ years of leadership experience in a PMO.

• Experience working with teams that support architecture, infrastructure, cloud, service, API, storage, cybersecurity.
• 1+ years experience supporting AI initiatives.
• Medicaid and Medicare experience.
• Working knowledge of Service Now, Jira, Jira Align, ADO.
• Project Management certification.
• Agile/SAFe certification.

Hybrid work style (3 days a week in office). The candidate must live close to one of our designated IT locations:
Louisville, KY;
Tampa, FL;
Dallas/Frisco, TX;
Boston, MA;
Washington, D.C.;
Atlanta, GA;
Nashville, TN;
Chicago, IL; or Charlotte, NC.

40

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at…