Technical Support Specialist

At Accenture Federal Services, nothing matters more than helping the U.S. federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.

Accenture Federal Services is a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands‑on experience, certifications, industry training and more.

Join us to drive positive, lasting change that moves missions and the government forward!

In this role as a Technical Support Specialist, you will manage signal distribution and networking, including AV‑over‑IP protocols, EDID/HDCP management, and HDBaseT. Your expertise in specialized hardware maintenance and calibration of LED video walls will be crucial, as will your ability to set up and troubleshoot immersive audio systems. In addition you will need experience in managing control systems such as Crestron, Extron, or Q‑SYS, and expert‑level administration of Microsoft Teams Rooms for Unified Communications (UC) & Hybrid Tech.

Your daily tasks include conducting system checks, providing event support during Forge experiences and events, training staff on system usage, and ensuring the cleanliness and upkeep of equipment. When technical issues arise, you will troubleshoot and coordinate with facility IT around AV issues. You will also manage the Return Merchandise Authorization (RMA) process for faulty equipment, perform on‑site repairs when necessary, and maintain an inventory of equipment.

Your role will involve coordinating with third‑party vendors for service and maintenance of AV systems, and supporting setup and user engagement with all A/V equipment in the space.

Overall, this role requires a candidate with a strong background in signal distribution, networking, and hardware integration, as well as experience in managing AV systems and troubleshooting technical issues. Your ability to work collaboratively with staff, vendors, and IT teams will be essential in ensuring the smooth operation of AV systems and providing high‑quality support to users.

• Signal distribution & networking: AV‑over‑IP protocols, EDID/HDCP management, HDBaseT.
• Specialized hardware maintenance and calibration of LED video walls.
• Immersive audio: setup and troubleshooting of spatial audio or beamforming microphone arrays.
• Hardware integration: managing control systems such as Crestron, Extron, or Q‑SYS.
• Unified Communications (UC) & Hybrid Tech: expert‑level administration of Microsoft Teams Rooms.
• PTZ camera control: managing remote‑operated cameras for high‑quality streaming of Demo Days or guest speaker events.

• Certifications in AV‑over‑IP protocols or related networking protocols.
• Experience with large‑scale AV installations in corporate environments.
• Training in troubleshooting and maintenance of specialized hardware such as LED video walls.
• Experience with UCaaS platforms such as Microsoft Teams Rooms.

• Bachelor’s Degree.

The base pay range for this position in the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, as well as in the city of Cleveland, is $82,900—$184,500 USD. Compensation varies based on location, role, skill set, and level of experience.

Accenture Federal Services offers a wide variety of benefits. Please refer to our benefits page for more information.

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