ADC Engineer , AWS ADC Monitoring & Observability

Job Overview

AWS Cloud Watch is seeking engineers who are passionate about troubleshooting technical issues, automating manual processes, and continuously improving service efficiency to enhance customer experience. In this role you will support Cloud Watch Monitoring and Cloud Watch Logs services in specialized security regions and work with software development teams to deliver reliable services to customers.

• Analyze defined projects and break down the work to help define milestones and success criteria.
• Identify when implementations lack high availability or contain defects; investigate systemic patterns.
• Resolve, mitigate, or escalate operational concerns in a timely manner.
• Support the operational stability of Cloud Watch and Cloud Watch Logs services in ADC environments.

• Investigate the root cause of a customer issue impacting Cloud Watch service visibility.
• Analyze metric trends to identify performance degradation or capacity concerns.
• Collaborate with the team on automation opportunities for common operational tasks.
• Participate in on‑call rotations, responding to service alerts and customer issues.
• Dive deep into logs and metrics to understand system behavior and dependencies.
• Discuss and implement improvements to teams operational processes.

This position requires that the candidate selected currently possesses and maintains an active TS/SCI security clearance. The position further requires that, after start, the selected candidate maintain an active TS/SCI security clearance with polygraph or commensurate clearance for each government agency for which they perform AWS work.

• High school or equivalent diploma, or A+ or CND (Certified Network Defender) or Network+ or Security-1+ years Linux systems administration experience.
• 1+ years technical troubleshooting / support experience.
• 1+ years of networking experience.
• Current, active US Government Security Clearance of Top Secret with SCI eligibility or above.

• Experience with distributed systems at scale.
• Experience with service-oriented architecture and web services.
• Experience with systems administration on either Linux/UNIX or Windows operating systems.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

The base salary range for this position is 91,000.00 –  USD annually. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Amazon offers comprehensive benefits including health insurance, dental, vision, prescription, basic life & AD&D insurance, supplemental life plans, EAP, mental health support, medical advice line, flexible spending accounts, adoption and surrogacy reimbursement coverage, 401(k) matching, paid time off, and parental leave.

Location:

USA, CO, Denver.