Senior Solution Engineer – ServiceNow Developer

Position Title: Senior Solution Engineer – Service Now Developer
Location: Arlington, VA (Remote with occasional Onsite requirements in Arlington, VA)
Clearance: None, Clearable US Citizen

ASI Government provides government leaders with the expertise they need to navigate acquisition and organizational challenges so they can make an impact and achieve their goals. For over 30 years
, ASI has transformed the way government does business, impacting over 70 government agencies across the civilian, defense, and intelligence communities.

Do you thrive on creating unique and impactful value for Federal clients? Are you passionate about partnering with clients and collaborating to create solutions? Do you enjoy the opportunity to drive change that impacts our nation? We are looking for smart, curious, driven individuals to join us in partnering with our client to help them solve some of the nation’s most challenging problems.

ASI Government serves as a trusted adviser to government leaders seeking improved performance, enhanced organization effectiveness, and strategic change.

The DOS ESDA Program supports the U.S. Department of State, Global Acquisitions (GA) on a high visibility modernization initiative consolidating fragmented governance, sourcing, and platform support into a unified Integrated EDSA Governance & Shared Services Team
. This program streamlines decision‑making, enhances transparency, and accelerates technology delivery across Service Now, SharePoint, Power Platform, and procurement analytics. Visibility modernization initiative consolidating fragmented governance, sourcing, and platform support into a making, enhances transparency, and accelerates technology delivery across Service Now, SharePoint, Power Platform, and procurement analytics.

The Senior Solution Engineer (Service Now Developer) will be the program’s primary Service Now expert, responsible for maximizing out of the box capabilities, executing secure and scalable configurations, and supporting cross platform needs within a lean, multi-skilled Shared Services team.

• Serve as the primary Service Now developer, executing configuration, scripting, and platform enhancements.
• Maximize Service Now Out‑of‑the‑Box (OOTB) functionality and perform Fit/Gap analyses prior to any custom development.
• Implement required patches, upgrades, and version updates to maintain platform compliance, security and stability.
• Support the creation of Service Now health and utilization reports and other PMO reporting products.
• Troubleshoot issues and coordinate with PMO governance to ensure work aligns with approved backlog priorities.
• Cross‑train to support Power Automate workflows and SharePoint items during shifting workload demands.
• Collaborate with other engineers (SharePoint, Integration, Power Platform) and the Technical Lead to deliver high‑quality solutions across the Shared Services portfolio.
• Ensure all work adheres to GA’s enterprise platform governance and security expectations.

• Experience configuring and developing in Service Now.
• Ability to assess requirements and distinguish between OOTB and custom needs.
• Ability to support troubleshooting, testing, and iterative enhancements.
• Strong communication and documentation skills.

• Experience in Power Automate or Power Platform workflows.
• Experience supporting SharePoint ticket resolution.
• Exposure to federal environments or enterprise modernization programs.

• Work on high-impact, high-visibility projects that improve government services.
• Collaborate with experienced consultants in strategy, analytics, and organizational development.
• Opportunity for career growth in a dynamic and mission‑driven environment.
• Competitive compensation and comprehensive benefits package (viewable on our careers site).

ASI Government is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, or status as a…