Client Services Team Lead Security Clearance

Position: Client Services Team Lead with Security Clearance
About Peraton Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace.

The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges that our customers face. Visit  to learn how we're keeping people around the world safe and secure. About

The Role Peraton is seeking an experienced Client Services Team Lead that will be responsible for the end-to-end delivery of deskside support, endpoint management, wireless program management, and depot/dispatch services for the primary customer's approximately 8,800 endpoints, 6,485 cellular lines, and 1,032 printers/MFDs across all customer locations. The ideal candidate will lead the Client Services team, manage the walk-up kiosk, oversees VDI administration, and ensure approximately 233 MACDs per month are completed within customer defined SLA targets using tools including IBM MaaS
360, Big Fix, Bomgar, Bit Locker, Pulse VPN, McAfee, and Carbon Black. Day to Day

Roles and Responsibilities:

* Lead and manage the Client Services team, providing technical direction, workload prioritization, and performance oversight for deskside, depot, dispatch, and wireless staff.
* Oversee deskside support for all customer locations - manage technician scheduling, ticket queue management, and SLA compliance.
* Manage the walk-up kiosk- ensure staffing, service quality, and customer satisfaction for walk-in technical support.
* Administer endpoint management(~8,800 endpoints) using IBM MaaS
360 (MDM) and Big Fix (patch management, software deployment).
* Manage the wireless program(6,485 cellular lines) - coordinate carrier relationships, device procurement, MDM enrollment, and cellular expense management.
* Oversee printer/MFD management(1,032 devices) - coordinate with OEM vendors, manage toner/supply programs, and ensure device availability.
* Manage VDI administration- coordinate with the VMware team on VDI provisioning, image management, and user experience for virtual desktop users.
* Process approximately 233 MACDs per month- manage workstation deployments, hardware refreshes, and peripheral installations.
* Administer remote support tools(Bomgar/Beyond Trust) - manage access policies, session recording, and technician licensing.
* Ensure endpoint security compliance using Bit Locker, McAfee, Carbon Black, and Pulse VPNin coordination with the Designated Security Manager.
* Produce weekly/monthly Client Services metrics reports, SLA performance dashboards, and endpoint compliance analyses.
* Coordinate with the Service Desk Team Lead on escalation procedures, ticket routing, and Tier 1/Tier 2 handoff processes

Location:

Work is located onsite in Northern Virginia. Qualifications

Basic Qualifications:

* Minimum 10 years of management experience

* of client services / deskside support experience in a large enterprise environment (5,000+ endpoints).
* Minimum 3 years in an IT outsourcing or managed-services environment.

* ITIL v3 Foundation certified
* Technical:

Hands-on expertise with IBM MaaS
360, Big Fix, Bomgar/Beyond Trust, Bit Locker, and endpoint security tools (McAfee, Carbon Black).
* MDM:
Experience managing a large-scale mobile device management (MDM) program (5,000+ devices).
* Experience with Windows 10/11 endpoint deployment, imaging, and lifecycle management.
* Must be a U.S. Citizen; must have the ability to obtain and maintain a Public Trust clearance

Preferred Qualifications:

* ITIL 4 Foundation certification

* Microsoft Certified:
Modern Desktop Administrator Associate (MD-102).
* Experience with Microsoft Intune / Endpoint Manageras a complement or migration path from IBM MaaS
360.
* Familiarity with…