Mobile Wireless Technician; Clearance Required Security Clearance

Position: Mobile Wireless Technician (Clearance Required) with Security Clearance
Join a team responsible for delivering secure, reliable mobile communications that support mission-critical government operations. As a Mobile Wireless Technician, you will provide exceptional customer support while managing the full lifecycle of enterprise mobile devices for a large federal organization. You'll play a key role in ensuring personnel have the mobile capabilities they need to accomplish their mission, supporting thousands of wireless service requests each month.

Key Responsibilities
* Provision, configure, deploy, replace, deprovision, archive, and manage enterprise mobile devices including smartphones, tablets, MiFi hotspots, and SIM-only devices.

* Deliver and exchange mobile equipment across multiple customer locations while ensuring devices are configured and operational before issuance.

* Manage wireless service requests throughout the device lifecycle using major carrier management portals (AT&T, Verizon, and T-Mobile), Apple Business Manager, Mobile Device Management (MDM) platforms, and enterprise asset management tools.

* Configure user accounts, activate new devices, modify service plans, troubleshoot hardware and software issues, and provide end-user training and technical support.

* Support approximately 2,400 monthly mobile service transactions while maintaining high levels of customer satisfaction and operational readiness.

* Perform mobile data retention and archival activities using industry-standard forensic tools, supporting device refreshes, records recovery, and secure data preservation.

* Execute secure device sanitization and disposition procedures, including removal of security locks, enterprise enrollment, activation services, and user data prior to retirement or reassignment.

* Monitor wireless service events, outages, and operational issues; document incidents within Service Now and support incident management activities through resolution.

* Track wireless utilization trends and provide reporting to support operational planning and service optimization.

* Maintain accurate asset accountability by completing property transfer documentation and updating enterprise asset management systems in accordance with organizational policies.

* Coordinate warranty repairs with device manufacturers, including diagnostics, repair tracking, testing, and validation before returning equipment to service.

* Support enterprise cybersecurity requirements by ensuring mobile devices remain compliant with security configuration baselines and applicable government cybersecurity standards.

* Work collaboratively with internal support teams, service providers, and vendors to ensure timely delivery of mobile communications services. Requirements
* Active Secret Security Clearance.

* Strong customer service skills with a commitment to delivering a positive end-user experience.

* Excellent analytical, troubleshooting, and problem-solving abilities.

* Ability to prioritize multiple tasks and perform effectively in a fast-paced operational environment.

* Strong written, verbal, and interpersonal communication skills.

* Experience researching and resolving hardware, software, and mobile device issues.

* Ability to communicate technical concepts to both technical and non-technical users.

* Self-motivated, detail-oriented, and capable of working independently.

* Collaborative team player with a strong sense of ownership and accountability. Education (preferred, but not required)
* Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent combination of education, certifications, and professional experience.
Experience
* Three (3) or more years of experience supporting enterprise mobile communications, wireless device management, desktop support, or a similar IT operations role.

* Experience supporting federal government or Department of Defense environments is preferred.

* Experience with Mobile Device Management (MDM) platforms, Apple Business Manager, Service Now, enterprise asset management systems, and commercial wireless carriers is highly desirable.