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ServiceNow CSM Developer - AI-Powered Support & Automation
Job in
Arlington, Arlington County, Virginia, 22201, USA
Listed on 2026-07-16
Listing for:
iTech AG
Full Time
position Listed on 2026-07-16
Job specializations:
-
IT/Tech
AI Engineer (Applied/Software)
Job Description & How to Apply Below
iTech AG in Arlington, VA is seeking a Service Now CSM Developer to design, configure, and enhance enterprise customer service and case management on the Service Now platform. You will implement scalable workflows, omnichannel engagement, and AI-powered service capabilities with a focus on modern digital experiences.
The role collaborates with stakeholders and Agile teams to modernize customer operations, automate workflows, and improve agent productivity while delivering robust self-service
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