Help Desk

Description

Tyto Athene is seeking a candidate for the role of Help Desk I providing Tier I Information Technology Service Management (ITSM) services for a military customer.

Responsibilities:

• Provide support to end users on a variety of issues including identifying, researching, and resolving technical problems.
• Respond to telephone calls, email, and personnel requests for technical support.
• Document, track, and monitor the problem to ensure a timely resolution and have knowledge of commonly used concepts, practices, and procedures, such as trouble ticket systems, troubleshooting, active directory, etc.
• Rely on instructions and pre-established guidelines (SOPs) to perform the functions of the job.

Required:

• Associate’s degree or equivalent
• Two (2) years of IT support experience

Desired:

• Experience with Service Now
• Security+ Certification desired or 6 months to obtain

Clearance:

• Secret Clearance required

Compensation:

• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically $62,000. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

Benefits:

• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave.

Tyto Athene, LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.