Technical Account Manager, ES - WWPS; AWS

Key Responsibilities

As a Technical Account Manager (TAM) you will be the principal technical advisor and “voice of the customer” for AWS Enterprise Support customers. You will craft and execute strategies to drive adoption of AWS services, advocate for best‑practice solutions, and maintain the operational health of the customer’s environment.

• Work proactively with internal engineering and service teams to resolve customer incidents.
• Drive discussions with senior leadership about incidents, trade‑offs, support, and risk management.
• Advise on AWS architecture design, deployment, and scalability, including services such as EC2, S3, DynamoDB, RDS, Lambda, Cloud Front, IoT, and Generative AI.
• Represent AWS in the customer’s environment and help build long‑term technical relationships.
• Travel 10% or more as required.

• 5+ years of design, implementation, operations, or consulting with distributed applications.
• 5+ years of technical engineering experience.

• Experience in a 24x7 operational services or support environment.
• Experience in an internal enterprise or external customer‑facing technical lead environment.

Base salary range: $ – $ annually (USA, VA, Arlington). The package includes sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on experience, qualifications, and location.

Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and optional supplemental life plans), Employee Assistance Program, mental health support, medical advice line, Flexible Spending Accounts, adoption and surrogacy reimbursement coverage, 401(k) matching, paid time off, and parental leave. For more information, visit (Use the "Apply for this Job" box below)..

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.