Customer Solutions Manager, AWS Global Nonprofit Business

Customer Solutions Manager, AWS Global Nonprofit Business

Job :  | Amazon Web Services, Inc.

Are you passionate about helping mission-driven organizations harness the power of cloud technology and AI to amplify their impact? Amazon Web Services (AWS) is seeking a Customer Solutions Manager (CSM) to join our Nonprofits team. In this role, you will serve as a trusted advisor to nonprofit organizations navigating their cloud adoption and AI transformation journey — helping them translate their missions into measurable outcomes through modern cloud solutions.

As a CSM in the AWS Worldwide Public Sector (WWPS) Nonprofit division, you will guide nonprofit customers through multi-year cloud adoption, migration, modernization, and AI transformation initiatives. You will work backwards from customer goals — whether that’s deploying agentic AI workflows to automate donor engagement, building generative AI‑powered grant writing assistants, modernizing data platforms to fuel AI/ML insights, or accelerating research with intelligent automation — and drive execution across AWS teams to deliver results.

We help nonprofits understand best practices around adopting cloud-based solutions, migrating existing workloads, implementing AI/ML capabilities, and building organizational cloud and AI fluency. The opportunity to guide nonprofits through the AI revolution — from foundational data readiness to deploying agentic systems that autonomously execute complex workflows — is unprecedented. At AWS we value critical thinking, self‑motivation, and the ability to deal with ambiguity.

We love people who innovate, use data to make decisions, and can express themselves thoughtfully.

• Own & Influence:
  Lead customer engagements end-to-end across Sales, Support, Solutions Architecture, Professional Services, and customer teams to deliver measurable business outcomes for nonprofit organizations.
• Drive Adoption:
  Develop and execute cloud adoption roadmaps aligned with customer business milestones, translating strategic initiatives into concrete, sequenced actions.
• Accelerate Value:
  Identify opportunities for large-scale migrations, data & analytics, generative AI, agentic AI, and modernization that advance nonprofit missions and organizational efficiency — from intelligent document processing to autonomous program delivery agents.
• Enable & Govern:
  Design education programs, AI readiness assessments, governance frameworks, and executive briefing sessions that prepare nonprofit customers for responsible AI adoption, successful cloud transformation, and long-term operational excellence.
• Advocate & Coach:
  Serve as the customer’s cloud coach and the customer’s voice within AWS, communicating customer needs to AWS leadership, product, and engineering teams.
• Collaborate & Coordinate:
  Act as the connective tissue between account managers, solutions architects, technical account managers, and professional services — ensuring all teams execute cohesively against customer cloud strategy.
• Build & Scale:
  Contribute to the CSM function by developing scalable mechanisms, AI-powered automation strategies, and best practices that accelerate customer adoption across the nonprofit segment — including agentic frameworks that can be replicated across mission-driven organizations.

As a CSM on the AWS Nonprofits team, you’ll serve as the central connector between our nonprofit customers and AWS teams, ensuring everyone moves in sync toward shared goals. Your day might include facilitating strategy sessions with customer leadership to align their AI and cloud adoption roadmap with mission objectives, coordinating between Sales, Support, Solutions Architecture, and AI/ML specialist teams to remove blockers, and tracking progress against key milestones.

You’ll develop comprehensive enablement plans that prepare organizations for generative AI adoption and successful workload migrations, lead executive briefing sessions that showcase how agentic AI and AWS capabilities serve nonprofit use cases — such as autonomous donor outreach, intelligent program matching, or AI-driven impact measurement — and manage go‑live events…