Sr. Customer Solutions Manager, ISV; AWS

AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and committed support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer‑first approach is how we built the world's most adopted cloud.

AWS is seeking a Customer Solutions Manager (CSM) to help the customer accelerate value creation across the portfolio through business transformation. The CSM will design and rapidly execute strategic migrations to the AWS cloud and build modern, cloud‑native solutions that fulfill the customer's highest ambitions. Working backwards from customer objectives, the CSM will utilize AWS best practices developed over thousands of engagements to design and execute an end‑to‑end frictionless cloud adoption experience.

• Execute a near, mid, and long‑term vision and strategy for the customer's cloud transformation by collaborating with the customer and the AWS team.
• Demonstrate excellent customer engagement skills through all levels of an organization and develop long‑term relationships based on excellence.
• Maintain a broad and in‑depth knowledge of existing and developing technologies related to cloud computing to unlock opportunities for customers.
• Possess a strong background in change management and incorporate organizational change best practices seamlessly into project delivery.
• Accelerate customer adoption through education and enablement.
• Collaborate with customers in identifying and prioritizing high business impact use cases for AWS service adoption and best‑practice implementations.
• Manage time efficiently and align and engage required Customer, AWS, and Partner teams to accelerate the customer's cloud journey.
• Be a thought leader across Amazon organizations to share success mechanisms, mentor junior CSMs, and impact industry trends.

• 5+ years of leading large‑scale technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion.
• 4+ years of customer‑facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies.
• Experience leading technical and non‑technical transformation project teams with a proven ability to work across broad functional teams.
• Experience in enterprise‑scale infrastructure or development‑based cloud programs/projects in a related industry.

• PMP certification, or SCRUM/Agile, SAFe certification.
• Experience implementing cloud services including migrations and modernization projects or similar.

Location:

Austin, TX (USA) – Salary range:  –  USD annually.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

Learn more about our benefits at (Use the "Apply for this Job" box below)..

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.